Working on the busy helpdesk, you will be fully involved in the day to day IT support function, this will include both hardware and software support. You will also be involved in new projects and roll-out of systems.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Shift pattern: (7.5 hours a day (37.5 hours a week) between the hours of 07.30 and 17.00. No weekends.

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    25 Mar 2024

  • Date posted

    06 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an Helpdesk Apprentice.

This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role

We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As an Helpdesk Apprentice your main roles and responsibilities will include:

  • Becoming a valued part of the IT Support team
  • Learning how to provide technical support
  • Assisting in customer projects and support activities as skills allow
  • Gaining on the job experience and being able to utilise the skills you have gained over the duration of your apprenticeship
  • Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
  • Learning how to handle telephone support calls as well as incoming helpdesk emails
  • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
  • Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
  • Updating company systems

The training you will be getting


The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful and gain the Level Information Communications Technician qualification.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

  • This standard aligns with the following professional recognition: RITTech for 3

What to expect at the end of your apprenticeship

Our clients have a successful history of developing apprentices, and currently have 11 employees who are ‘ex-apprentices’ in a variety of roles.

For technical, this would include moving in to 2nd line technical roles, project management or field roles. They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Customer care skills, IT skills


GCSE or equivalent Maths and English (Grade 4) Desired

Things to consider

Please consider the commute, we can discuss this with you.

About the employer

Our client is a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. With over 20 years’ experience of NHS IT they work in partnership with their customers providing specialist NHS IT Services and Solutions to GP practices, CCGs, CSUs & local health economies to develop their digital maturity, enabling collaborative working, efficiencies and reduced costs, through shared IT Infrastructure and Systems.




Unit 10

Millstream Trading Estate

BH24 3SB

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Mar 2024