Customer Service Apprenticeship GOSBERTON MEDICAL PRACTICE

We have an exciting opportunity to join our busy team. You will be learning all aspects of Medical Dispensary and dealing with deliveries - medical companies, unpacking medication stock.

Sign in to apply

Closing date: 01 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, shifts to be confirmed on appointment.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    05 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Admin - inputting data to a clinical system
  • Phone answering - patient will call for medication ordering
  • Dealing with deliveries - medical companies
  • Unpacking stock (medication)
  • Liaison between surgery departments
  • Other General Administrative/Customer service tasks when required

The training you will be getting

  • Customer service practitioner Level 2 apprenticeship standard
  • Functional Skills in maths and English if required

You will be expected to attend college at least once a month where you will receive one-to-one support from your assessor and functional skills tutors. On successful completion of the apprenticeship you will achieve a level 2 qualification.

What to expect at the end of your apprenticeship

Upon completion of the Level 2 Intermediate Apprenticeship, you may then progress onto the Level 3 Advanced Apprenticeship in Business Administration or into another Level 3 course in the industry sector in which you are based.

Alternatively, you may elect to return to education to study on another Level 3 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working, Initiative, Patience, Able to follow instructions, positive outlook, Polite and courteous, Able to work to deadlines, willing to learn new skills, Well presented & professional, Confident, reliable & friendly


GCSE or equivalent English (Grade 3/D or above) Essential
GCSE or equivalent Maths (Grade 3/D or above) Essential

Things to consider

Consider bus timetables or alternative travel arrangements.

About the employer

Gosberton Medical Centre has been serving the local community for many years and offers health and medical services.







PE11 4NL

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Suzanne Davison


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.