Customer Service Representative - Apprentice SAVILLS (UK) LIMITED

You will be responsible for handling incoming telephone and email enquiries for the business, in order to resolve enquiries and generate leads.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Mar 2024

Apprenticeship summary

  • Annual wage

    £21,500.00

  • Working week

    Monday - Friday between 9.00am - 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    2 Years

  • Possible start date

    02 Sep 2024

  • Date posted

    06 Feb 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000228105

  • Positions

    1 available

What you will do in your working day

The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team support the whole UK business. The team has embarked on a 5 year project to transform into a modern, technologically advanced department where they plan to become a Market Leader in their space.

Purpose:

To deliver consistently high levels of customer service to our clients - a clear point of difference so all of our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services.

You will be responsible for handling incoming telephone and email enquiries for the business, in order to resolve enquiries and generate leads.

Day to day duties:

  • Answer incoming calls and provide accurate and complete information in a timely manner
  • Resolve customer inquiries, ensuring that the customer's needs are met
  • Maintain a high level of knowledge about the company's products, services, and processes
  • Follow established procedures for handling customer inquiries and complaints
  • Upsell additional products or services to customers, as appropriate
  • Accurately document customer interactions and maintain detailed records of customer inquiries
  • Adhere to established call handling and customer service standards
  • Understand the company's organisational structure and marketing campaigns
  • Be the "voice of the brand" and uphold the benchmark of the brand
  • Follow all Hive procedures, processes and frameworks

Required Core Competencies:

  • Supporting and Co-operating
  • Interacting and Presenting
  • Adapting and Coping
  • Organising and Executing
  • Achieving Personal Work Goals and Objectives
  • Deciding and Initiating Action

The training you will be getting

Customer Service Apprenticeship, Level 2 or Level 3 (depending on experience).

On the job training is provided to ensure all the required knowledge and experience is obtained throughout the apprenticeship to qualify successfully.

What to expect at the end of your apprenticeship

After you complete your apprenticeship you will continue your career with Savills.


Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Written skills

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Founded in the UK in 1855, Savills is one of the world's leading property agents. Our experience and expertise spans the globe, with 600 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East. Our scale gives us wide-ranging specialist and local knowledge, and we take pride in providing best-in-class advice as we help individuals, businesses and institutions make better property decisions.

Employer

SAVILLS (UK) LIMITED

Address

1 Church Road

TW9 2QE

Contact

Apprenticeship Team

apprenticeships@savills.com

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Training

Training provider

TRAIN TOGETHER LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Aviation customer service operative

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

The application process will include: an application form, personality profile, assessment centre and face to face Interview.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Mar 2024