IT Support Apprentice TIVARRI LTD

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include; to work on the Helpdesk dealing with customer’s IT issues and ensure helpdesk systems, logs and records are kept up to date.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Mar 2024

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    All details will be confirmed at interview

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    05 Feb 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000227957

  • Positions

    1 available

What you will do in your working day

  • To provide an initial analysis and work to provide a first fix for the customer whenever possible.
  • Escalate issues and alert a senior member of staff as appropriate
  • Be aware of Service Level Agreements and monitor performance against them
  • Be able to diagnose technical faults quickly and accurately using the remote access diagnostic tools available.

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

Most apprentices end up staying with the business for the long term.  As an employer we are happy to continue to support learning, this can mean going from Level 3 to Level 4 or above.  We are currently supporting apprentices through degrees and a Masters track also available.  We look for candidates that like to continue to learn and progress throughout their career.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non judgemental

Qualifications

GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Based in Bath with our head office in Bath, Tivarri is a cybersecurity and cloud computing consultancy, focused on providing cloud services for financial services organisations.

Employer

TIVARRI LTD

Address

28 VICTORIA BUILDINGS

BATH

BA2 3EH

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Mar 2024