You will work with ground-breaking technology helping to keep government-level customers’ data safe. After settling in, you will balance work with study, enjoying top-quality training covering everything from the fundamentals of networking to the principles of cloud-based services.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Mar 2024

Apprenticeship summary

  • Annual wage


    Location allowance of £1750

  • Working week

    Monday – Friday, 37 hours per week. Generally, 8.30am – 4.30pm but may be opportunity for some flexibility on discussion with the hiring manager.

    Total hours per week: 37.0

  • Expected duration

    22 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    05 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What you will do in your working day

Alongside your studies, you will work on live projects. Starting with small technical issues, you will learn the basics and gradually build up your skills as you work with a a variety of technology and operations teams. You will cover things like:

  • Configuration management
  • Fault diagnosis
  • Patch, and vulnerability management
  • How to protect systems from cyber-attacks

After a short induction programme, you’ll enrol with your training provider and begin learning for your knowledge modules.

You’ll also begin a series of work placements – a chance to explore and get to grips with our various Technology and Operations teams, where you can expand on and put into practice the knowledge you’re gaining.

You’ll be assessed on your ability to demonstrate competencies gained through your work placements and interview, such as:

  • Communication
  • IT security
  • Data
  • Workflow and task management
  • Health and Safety
  • Systems performance
  • Remote infrastructure
  • Problem solving, interpersonal skills and working effectively in a business environment

Once you’ve completed the formal learning, we’ll tailor your work placements towards the specific roles you could go into at the end of your programme. You’ll also have on-going training in ITIL Service Management and a range of core Civil Service behaviours – all of which will aid you in supporting our high-level customer base.

The training you will be getting

Studying towards your Level 3 Information Communications Technician apprenticeship qualification, you’ll cover a range of topics including:

  • Fundamentals of networks and networking
  • Operating systems, hardware system architecture and devices
  • Principles of Cloud and Cloud-based services and virtual computing
  • Troubleshooting, fault diagnosis and problem solving
  • Backup and storage solutions and disaster recovery
  • Principles of secure computing
  • Relevant legislation

In the last few months of your programme, you’ll undertake your End Point Assessment, which includes a portfolio assessment, a practical project and a professional discussion with the assessor. Your practical project will be a real work-based project designed to benefit the business and demonstrate the knowledge, skills and behaviours you’ve picked up in the course of the apprenticeship – including how you use tools to problem-solve and troubleshoot non-routine problems.

Training will be provided through our selected Training Provider (TBC) and will be delivered remotely. We will also provide on-site work-based training that links directly to the Knowledge, Skills and Behaviours of the apprenticeship. You will work towards the Level 3 Information Communications Technician Apprenticeship qualification for your chosen apprenticeship scheme.

At the end of your apprenticeship, you’ll gain Level 3 Information Communications Technician qualification.

What to expect at the end of your apprenticeship

We’ll do our best to find you a permanent position with us – you’ll have a range of options to put the skills you’ve learnt to use. You could work in our Technology and Operations team, supporting our global customers’ systems, such as in ICT operations or Cyber Security; or continue to develop your skills toward roles such as Technical Architect or Network Engineer. Whatever you decide, we’ll do all we can to help you explore your interests and realise your ambitions.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Team working, Initiative, Reliable, Responsive, Easy to work with, Able to build Relationships, A genuine interest in IT


GCSE or equivalent English, Math and Computing (Grade 4-9) Essential

Things to consider

Because of the secure nature of what we do, all our employees have to be security cleared before joining us. You will undergo Security Check (SC) clearance before joining, and Developed Vetting (DV). You can find out more about vetting on our careers site or by visiting:

About the employer

FCDO Services provides a range of integrated, secure services worldwide to support diplomacy, development and defence for the UK government. We also offer services and expert advice to foreign governments and international organisations closely linked to the UK. We are a trading fund of the Foreign, Commonwealth and Development Office (FCDO) that operates in over 250 destinations across 168 countries.


FCDO Services


Hanslope Park


Milton Keynes

MK19 7BH

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Training provider

To be confirmed

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

See our guidance on Applying for an Apprenticeship at

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Mar 2024