Receptionist Apprentice MICHAEL COOK LAW FIRM LTD

If you'd like to work in a law firm, then this could be the perfect place to start out your career. Providing reception duties for the office and being first point of contact, you will answer phone calls to staff, sort & deliver mail, greet visitors when they arrive, provide admin support via phone and email, and many other duties.

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Closing date: 11 Mar 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    18 Apr 2024

  • Date posted

    01 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Providing reception duties for the office and being first point of contact you will;

  • Meet and greet visitors
  • Telephone duties: answering the phone and taking messages
  • Filing, photocopying, and general typing
  • Managing stationery levels
  • Training provided on our case management system
  • Scanning in of documents correctly
  • Ensuring all documents are scanned into system correctly before file closure
  • Closing and archiving files
  • Franking all post
  • Taking post to post office
  • Ensuring kitchen supplies or maintained
  • Answering all incoming calls and designate as appropriate.
  • Providing an efficient and fully comprehensive clerical service to the Legal Services team.

The training you will be getting

  • Level 2 Customer Service Apprenticeship Standard
  • Preperation for End Point Assessment

What to expect at the end of your apprenticeship

Full-time permanent contract and wage increase to NLW for age group upon successful completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working


GCSE or equivalent English (Grade 4 / C and above) Essential
GCSE or equivalent Maths (Grade 4 / C and above) Essential

About the employer

We are a small local law firm in the seaside town of Seaham dealing mainly with residential conveyancing and private client law which includes wills, probate and family law.




12 Blandford Place



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Emma Norbury

0191 5185587

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.