IT Support Apprentice DARKE & TAYLOR LIMITED

The apprentice’s primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience.

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Closing date: 01 Mar 2024

Apprenticeship summary

  • Annual wage


    Annual pay reviews. Employer provides a high-quality, work-based training programme which has won awards. Company contribution pension at 21 years old (you can opt in at 18 years old) Career development training.

  • Working week

    Between 8am-5pm, Monday to Friday (this may differ depending if we are working on a project).

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Apr 2024

  • Date posted

    02 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent work to complete, which will be checked by senior staff.

  • Answering the telephone, responding to emails and updating requests.
  • Provide first line analysis of all IT issues and ensure that SLA’s are met.
  • Keep customers informed of the status and progress of tasks and update tickets.
  • Complete other service-related tasks as required by your manager.
  • Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.


The training you will be getting

  • This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway)
  • Training will be online/onsite and is based on a day a week

What to expect at the end of your apprenticeship

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • Potential for full time employment on successful completion of the apprenticeship
  • Transferable skills that are invaluable in the wider world of work

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Logical, Team working


GCSE or equivalent English (Grade Grade C or 4) Essential
GCSE or equivalent Maths (Grade Grade C or 4) Essential
GCSE or equivalent IT/Computing (Grade Grade C or 4) Desired

About the employer

At Darke & Taylor, we are proud of our heritage which contributes to our unique working environment and company ethos. In 1958, our founder John Darke started trading with one apprentice and in 1972 we purchased Hill Upton & Co. Ltd, Oxford’s first Electrical Engineering company founded in 1890. Fast forward to the present day and our long-standing commitment to apprenticeships and a sustainable business strategy has enabled Darke & Taylor to grow from sole trader status to one of the largest privately owned building services businesses in the South East.




Radiant House 11 Blenheim Office Park

Fenlock Road

Long Hanborough

OX29 8LN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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