We have an exciting opportunity for you to join our Property Services team as an Apprentice Customer Service Advisor. This is an excellent chance for you to join a busy team and receive some first-class training that will prepare you for your future career in the customer service team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8 am - 5 pm

    Total hours per week: 42.5

    (the hours are based on the candidate being over 18)

  • Expected duration

    13 Months

  • Possible start date

    01 May 2024

  • Date posted

    01 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Remit are delighted to be recruiting on behalf of Wates for a Customer Service advisor in their Property Services team

Role & Responsibilities:

• Customer focused and enjoy finding solutions to problems
• Motivated and like learning new skills
• Great at multi-tasking
• Organised and enjoy completing tasks on time
• Able to do a job well, and have good attention to detail

The training you will be getting

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive:

• Level 1 / Level 2 Functional Skills in English & Maths (if required)
• Level 2 in Customer Service

What to expect at the end of your apprenticeship

Opportunity to become a permanent Wates Employee and support in your future progression.

Requirements and prospects

Desired skills and personal qualities

Enthusiasm to learn, Organisation skills, Punctual


GCSE or equivalent English/Maths (Grade A*-C 4-9) Desired

About the employer

The Wates Group was established in 1897 and is one of the leading privately owned construction, development and property services companies in the UK. We employ almost 4.000 people, working with a range of clients and partners from across the public and private sectors At Wates we are proud to be a family-owned business, small enough to recognise and support great talent, yet big enough to challenge and inspire our people through amazing multi-million-pound projects. To us our industry is more than just building, it’s also a chance for us to positively impact the communities where we work and thrive.




1st Floor, 17 City North Place

Spaces Finsbury Park

N4 3FU

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024