Apprentice Pharmacy Assistant - Customer Service Representative Peterlee Pharmacy

If you have an interest in pharmacy, this could be a great place to start your career. Working in a busy town centre pharmacy / dispensary you will liaise with customers on a daily basis both face to face, and over the phone.

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Closing date: 11 Mar 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    02 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Working in a busy town centre pharmacy / dispensary you will liaise with customers on a daily basis both face to face, and over the phone.  Daily duties will include;

  • Serving customers at the pharmacy counter both dealing with prescriptions and over the counter medicines. 
  • Deliver dispensing activities accurately and safely. 
  • Dealing with customer enquiries over the phone and email.
  • Handling prescriptions and medication safely. 
  • Dealing with payments.
  • Restocking.
  • Providing outstanding customer care.

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam.
  • Preparation for End Point Assessment.

What to expect at the end of your apprenticeship

Possibility of permanent employment and going on to complete further qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working


GCSE or equivalent English (Grade 4 / C and above) Desired
GCSE or equivalent Maths (Grade 4 / C and above) Desired

About the employer

We are an independent NHS Community Pharmacy serving the people of Peterlee. We provide free postal delivery across England.


Peterlee Pharmacy


81 Edenhill Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Emma Norbury

0191 5185587

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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