Medical Receptionist Apprentice LIME GROVE MEDICAL CENTRE

Lime Grove medical practice are looking for an enthusiastic and self-motivated person to join their busy reception team. This is an exciting opportunity for someone to start their career in general practice, the health environment and customer service, whilst providing our patients with a positive experience.

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Closing date: 04 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Usually working hours will be 9 am - 5 pm Monday - Friday. Occasional rota will be requires between 8 am - 4 pm and 10.30 am - 6.30 pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    11 Mar 2024

  • Date posted

    31 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Booking patients appointments
  • Allocation of triage appointments
  • Giving routine test results
  • Taking home visit requests
  • Passing emergency calls to the duty Dr
  • General enquiries
  • Resolving issues
  • Appointment and clinic changes
  • To complete all administration duties in an accurate and timely manner
  • To provide outstanding customer care
  • To develop a knowledge of all practice procedures
  • To work in accordance with all written protocols

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship.

Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English, will need to achieve level 1 functional skills in these and work towards level 2 functional skills.

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

What to expect at the end of your apprenticeship

Possible internal progression for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential

About the employer

Lime Grove are a friendly, semi-rural practice with an ethos to provide high quality care by providing an extensive range of services for our patients, both in-house and within the local community.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ellie Griffin

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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