Apprentice (Credit Controller) United Utilities

Want to be part of building a greener, healthier and stronger North West? We’ll provide you with industry leading skills and the experience you’ll need to succeed in your career. Come and join us as an apprentice credit controller and kick-start your career in credit management.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Mar 2024

Apprenticeship summary

  • Annual wage


    Annual increase

  • Working week

    Monday - Friday, 8am - 4pm.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2024

  • Date posted

    02 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    7 available

What you will do in your working day

As an apprentice credit controller, you will interact, largely with our consumer/household customers with the aim of managing their account, resulting in payment being made.  In today’s environment, you will learn how to provide ‘best in class’ customer service, supporting customers facing financial hardship and get them the help they need. You will learn how to take ownership for complex queries and issues, following these through to resolution. 

The work you will do is vital for our business. You’ll be dealing with people so communication will be key to succeed in this role, and you will deal with queries quickly and efficiently. Don’t worry, we will teach you everything you need to know.

You’ll also be involved in:

  • Cash collection for a range of different customers contributing to team achieving targets
  • Diagnosing customer issues and investigating and interpreting data held on a number of different systems
  • Accurately recording and processing a variety of customer enquires both verbal and written
  • Managing customer expectations as well as setting and agreeing timescales for actions to be performed
  • Promoting United Utilities products and services

The training you will be getting

  • Successful apprentices will achieve a Credit Controller and Collector, Level: 2 which is endorsed by the Institute for Apprenticeships.
  • Training will be apprentice Workplace and Ad Hoc Day Release

What to expect at the end of your apprenticeship

  • Credit Controller

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade grades A-C or grades 9-4) Essential

About the employer

United Utilities is responsible for water and wastewater services in the North West of England. Our purpose is to provide great water and more for the North West. We deliver 1.8 billion litres of water a day to more than 3 million homes and businesses in the North West, as well as treating all the wastewater which disappears around the U-bend. Keeping the region flowing relies on a vast behind the scenes operation, involving hundreds of reservoirs, treatment works and pumping stations; thousands of kilometres of water pipes and sewers and a 5,000 strong workforce.


United Utilities


Lingley Mere,



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Credit controller and collector

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Mar 2024