TNA Europe - Level 3 - Technical Support Engineering Apprenticeship T.N.A. EUROPE LIMITED

We have an exciting opportunity to gain an Apprenticeship, we offer hands on experience and opportunities to travel alongside gaining your qualifications. We are seeking an Apprentice Technical Support Engineer, with responsibility providing technical customer support, reporting, circuit board repairs and machine overhauls.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £15,600.00

    In exchange for your dedication we offer a generous salary of £300 per week when at TNA, Company pension scheme (employer 7%, employee 2%), Death in Service, 25 days annual leave, plus bank holidays, birthday leave extra day off

  • Working week

    When at TNA - Mon - Fri - 8:30am - 5pm (with 1 hour lunch break) When at Make UK - Mon - Thur 8am - 4.30pm and Fri 8am - 12:30 (with 30 minute lunch break)

    Total hours per week: 37.5

  • Expected duration

    42 Months

  • Possible start date

    16 Sep 2024

  • Date posted

    31 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000226868

  • Positions

    1 available

What you will do in your working day

tna Solutions is a leading global packaging machinery manufacturer who offer innovative packaging, distribution and processing solutions across over 120 countries. Our ultimate goal is to be the first choice supplier of processing, distribution and packaging systems.

We are seeking an Apprentice Technical Support Engineer, with responsibility for carrying out product trials, installations, commissioning, maintenance and on-going support at client sites. Specific responsibilities will include;
• Provision of first, second and third line support in respect to customer queries and/or breakdowns
• Attending to customer’s request for technical assistance either by phone or site visits within agreed timeframes
• Generation of reports on all service visits and technical issues
• Working to support the Sales and Project Management teams on prospective capital investment and future installation
• Carrying out internal repairs to circuit boards
• Internal machines overhauls to meet customers’ demands
• Pre-build of packaging equipment


We are looking for candidates who can identify with TNA values including being a team player, passionate, professional, committed, honest and treat people with dignity and respect.

In exchange for your dedication we offer a generous salary of £300 per week when at TNA, Company pension scheme (employer 7%, employee 2%), Death in Service, 25 days annual leave, plus bank holidays, birthday leave extra day off

The training you will be getting

Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with us, which are fully paid for, including: 

● Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)  – off the job block release at Make UK in Aston, Birmingham in year 1
● Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) - Technical Support Pathway
● Level 3 BTEC Diploma in Advanced Manufacturing Engineering (Development Knowledge)
● In house training in line with your requirements.

What to expect at the end of your apprenticeship

Following successful completion of your Apprenticeship, you will progress to a full-time employed position within the business as a Technical Support Engineer. We are keen to develop individuals internally and previous Apprentices have also moved into management roles within the company.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4 / C / Pass) Essential
GCSE or equivalent Maths (Grade 4 / C / Pass) Essential
GCSE or equivalent Science (or other relevant subject) (Grade 4 / C / Pass) Essential

Things to consider

The job involves an element of travelling, you will join our experienced Engineers and attend our customer sites to assist with installations and breakdowns. The travel will be within the UK and Europe so you must have an interest in travel and hold a UK passport. Interviews will be held in person at our Birmingham office during June 2024

About the employer

tna Solutions is a leading global packaging machinery manufacturer who offer innovative packaging, distribution and processing solutions across over 120 countries. Our ultimate goal is to be the first choice supplier of processing, distribution and packaging systems.

Employer

T.N.A. EUROPE LIMITED

Address

166

Clapgate Lane

Woodgate Business Park

B32 3DE

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Training

Training provider

EEF LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Make UK Recruitment Team

asrecruitment@makeuk.org

+441213447900

Apprenticeship standard

Engineering technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

To Apply, follow the link to Make UK's recruitment portal

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024