Business Administration Apprentice Moorcroft Group

Moorcroft Group are looking for a Business Admin Apprentice to join their friendly team in Stockport! If you are a strong communicator who wants to work towards a Level 3 qualification then please read on.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    25 Mar 2024

  • Date posted

    31 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Your role will be to assist the complaints handling team in processing customer account reviews and associated administrative duties. This includes data entry, composing letters and ensuring accurate record keeping.

Main Duties:

  • Data Entry
  • Record keeping
  • Interpretation of content of letters received to identify customer concerns
  • Consideration of Moorcroft policies and process to identify any shortcomings
  • Reporting on compliance and customer service issues identified
  • Working with other team members and other departments to complete investigations of customer accounts.
  • Developing knowledge of UK Regulatory framework (including FCA/ICO)
  • Maintaining training record and continuous personal development

Company Benefits:

  • Office based role within a friendly team
  • Access to our online discounts platform - this includes over 850 major retailers such as Boots, Selfridges, ASOS and Morrisons to help you save money all year round
  • Employee Assistance Programme provided by Bupa - 24/7 access to confidential telephone helpline services by counsellors, referral to trained nurses via Bupa Anytime Healthline, counselling access and much more to ensure our staff have all the support they need
  • Long service awards
  • Additional holidays to reward long service

The training you will be getting

Business Administrator Level 3 Apprenticeship Standard.

What to expect at the end of your apprenticeship

Opportunity to join the Compliance Team full time after the apprenticeship ends.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working


GCSE or equivalent English (Grade 9-4/A*-C) Essential
GCSE or equivalent Math (Grade 9-4/A*-C) Essential

Things to consider

Damar is committed to safeguarding and promoting the welfare of all our students and expects all staff, employers and all other partners that we work with to share this commitment.

About the employer

The Moorcroft Group are a leading UK consumer debt recovery specialist working on behalf of most major companies within the UK. Moorcroft are an Investors in People Silver employer. We assist customers to find realistic solutions to financial problems. We offer full training plus the chance to work in a friendly team environment using state of the art IT.


Moorcroft Group


George House

John Street


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Lina Semcenko

0770 131 1602

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Mar 2024