Service Management Apprentice AQA EDUCATION

Join our AQA Early Careers Scheme as a Technology Service Management Apprentice and find yourself at the heart of providing IT services to our entire business. You’ll study towards a Level 3 Information Communication Technician apprenticeship whilst supporting our colleagues to work with technology in the most accessible way.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    £18,750

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 37.5 hours. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    30 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000226637

  • Positions

    1 available

What you will do in your working day

  • Providing first time fixes for incidents by utilising internal tools to find solutions, implementing these in person or remotely
  • Creating and updating relevant Service Desk support documentation to assist employees with simple issues 
  • Collaborating with other technical support teams, whilst showing a proactive approach to working 

The training you will be getting

  • You’ll study towards a Level 3 Information Communication Technician apprenticeship whilst supporting our colleagues to work with technology in the most accessible way
  • As an apprentice in our Service Desk team, you’ll be responsible for taking calls and logging tickets into our IT Management System, processing and triaging logged incidents and resolving support requests efficiently and effectively. Acting as a main point of contact, you’ll need to focus on supporting colleagues and managing expectations for resolutions, prioritising tasks effectively
  • Working week - Mon - Fri 37.5 hours
  • This role is based in Manchester with hydrid working available

What to expect at the end of your apprenticeship

  • By the end of the programme, you’ll have the knowledge and experience needed to deliver best-in-class support

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Relationship building, Accountability

Qualifications

GCSE or equivalent Any subject (Grade 4-8) Essential

About the employer

AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. AQA's qualifications are internationally recognised and taught in more than 40 countries around the world.

Employer

AQA EDUCATION

Address

DEVAS STREET

MANCHESTER

M15 6EX

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Mar 2024