Product Support Engineer Apprentice (Alderley) ALDERLEY PLC

The Apprentice Product Support Engineer will be playing a crucial role in supporting our customers with product related issues and generating software licences. This apprenticeship is designed to provide hands-on experience and exposure to Product Support. This is a great opportunity for someone motivated by customer interaction and technology.

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Closing date: 05 Mar 2024

Apprenticeship summary

  • Annual wage


    Salary: £12,480 - £22,308

  • Working week

    The role will be fully remote. Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Mar 2024

  • Date posted

    29 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Assist customers with technical issues by providing timely support via the relevant communication channels.
  • Provide remote support via industry standard tools where applicable.
  • Ensure support tickets are recorded appropriately and logged within the helpdesk system.
  • Collaborate with team members to troubleshoot and resolve product-related problems.
  • Assist customers with software installation and licence creation.
  • Contribute to the development of support resources, such as our internal and external knowledgebases.
  • Testing installation and operation of applications (including documentation) and ad hoc testing to support the development team.
  • Assist customers with change notifications, proof of concepts, and product updates
  • Evolve with our products, as we move towards real-time operational data, our support and SLAs are also evolving.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

  • Helpdesk Operations and Functions.
  • Maintaining Digital Systems and Services
  • Fundamentals of Digital Systems.
  • Administration of Digital Systems and Services.
  • Change Management.
  • Teamwork and Communications.
  • Introduction to System Security.
  • User and Stakeholder Training.
  • Working in Digital Support.
  • Data Operations and Security.
  • Pathways and Career Progression.

What to expect at the end of your apprenticeship

  • The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Problem solving skills, Analytical skills, Team working, Creative, Initiative, Written communication skills, Customer focussed mindset, Flexible approach, Basic understanding of IT, Eagerness to gain knowledge, Adapt to change


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Treat the business as your own. Always respect our people, customers and resources. Strive for continuous improvement and positively challenge yourself and others.

About the employer

Alderley is the integrated solutions provider for the global energy industry. Our priority is to maximise the value and efficiency of our customers’ energy assets – from concept to operation and beyond. We do this through our integrated energy solutions: advanced digital, mechanical, hydraulic, electrical, process and aftermarket solutions to meet the challenges and needs of a global energy system in transition. As an independent solutions provider, it’s our people that make the difference. Our local teams work closely with our customers to understand their needs and deliver the right solution with the flexibility, integrity and customer service you expect from a family business.




Starling House, Unit 3

Lancelot Road, Beacon Park, Gorleston

Great Yarmouth

NR31 7BF

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Raymond Duke


Apprenticeship standard

Digital support technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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