Customer Service Apprenticeship -Renault - Watford Renault Retail Group

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A full UK driving license is desirable.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours between 8.00am and 6.00pm, Monday - Saturday.

    Total hours per week: 40.00

  • Expected duration

    15 Months

  • Possible start date

    02 May 2024

  • Date posted

    29 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000226428

  • Positions

    2 available

What you will do in your working day

This role will give the right candidate the chance to gain experience both as a Sales Executive and also a Service Advisor providing them with a more versatile skill set.

The purpose of the role is:

  • To provide the highest quality of service to the customer by completing rotations in the service, sales teams
  • To assist with sales of vehicles, and front of house customer service
  • To assist the dealership in achieving it’s NPS target

Detailed activities and responsibilities of the role are:

  • To implement the standards and procedures of the Dealership and ensure the delivery of a consistently high quality of service to the customer.
  • To ensure all service & sales duties are completed to the customer’s expectation, efficiently, to the highest standard of quality.
  • To keep the place of work in a tidy and clean condition, ensuring at all times the Health and Safety of you and other employees is not compromised.
  • Reporting any safety related matters to the Health and Safety Representative or management, which you feel may affect the health and or safety of any member of staff.
  • To maintain and develop skill levels in all aspects of Sales / Service and meeting and greeting.
  • To attend any training courses, as directed by the Management.
  • To take full part in all activities designed to complement the training procedures planned for the apprentice.
  • Any other adhoc duties in line with reasonable management requests.
  • To comply with the company GDPR Policy at all times when processing data.
  • To attend all mandatory training as identified by the company
  • Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

The training you will be getting

  • Level 3 Customer Service Specialist Standard - 15-18 months

What to expect at the end of your apprenticeship

  • Permanent role upon successful & satisfactory completion of the apprenticeship.
  • Employee car scheme upon qualification and many other staff benefits.
  • Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor, Customer Diamond.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths & English (Grade 4) Essential

Things to consider

Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.

About the employer

At Retail Renault Group, we have been in the automotive industry for over three decades, and we are proud to offer our services through 13 car and van dealerships located across England and Wales. Our committed team members have helped Retail Renault Group to become one of the leading automotive retailers in the country.

Employer

Renault Retail Group

Address

3 Greenhill Crescent

Watford

WD18 8JG

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Training

Training provider

ROBERT BOSCH LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024