Hyundai Service Advisor Apprenticeship B C C Hyundai – Bury

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

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Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage


    Holiday entitlements - 28 days inclusive of bank holidays

  • Working week

    Monday – Friday 8am – 5pm with a 30 min lunch.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    19 Mar 2024

  • Date posted

    02 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

BCC Cars Bury are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve

formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

· Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience

· Upselling and cross-selling additional products and services

· Booking in cars for MOT's and service

· Liaising with workshop vehicle technicians for updates with vehicle repair timescales

· Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone

· Working to a high level of customer service at all times

General ad hoc duties as and when required

The training you will be getting

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. Level 2 Customer Service Practitioner apprenticeship standard, Standard Training will include:

· Nationally recognised qualifications

· IMI level 2 Certificate in Customer Service for the Automotive Industry

· ATA Accreditation Customer Service Advisor

· Bespoke Hyundai certified training

· Regular in dealer review and assessment visits · Functional skills if needed

What to expect at the end of your apprenticeship

Possible position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Patience


GCSE or equivalent Maths and English (Grade A*-D / 9-3) Essential

Things to consider

SKILLS REQUIRED: Interest for the automotive industry Excellent communication skills Enthusiasm to learn Hardworking Punctual Reliable Computer literate

About the employer

BCC Cars are your local Hyundai dealer in Bury, Greater Manchester and we are a family run business. 2023 has been a great year for us. We have been ranked a Top 10 Hyundai dealer (year to date), awarded #1 on Customer Satisfaction as well as Q4 Hyundai Motability Dealer of the Quarter (customer satisfaction). So why wait, get in touch and see why we have been awarded these accolades.


B C C Hyundai – Bury


701 Manchester Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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