NHS Secretary Apprentice Fenland Group Practice

At Fenlad Medical Group the NHS Secretary Apprentice will play a crucial role in providing administrative support to healthcare professionals and contributing to the efficient functioning of the healthcare facility. Business Admin level 3 Apprenticeship training is provided by PMA Ltd and on the job training by the Practice

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Closing date: 29 Feb 2024

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 9-5pm Practice is flexible on start and end time if required

    Total hours per week: 37.5

  • Expected duration

    20 Months

  • Possible start date

    04 Mar 2024

  • Date posted

    02 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This apprenticeship offers an opportunity to develop key skills in organization, communication, and teamwork while gaining practical experience within the NHS. Under the guidance of experienced NHS secretaries, you will learn the fundamentals of administrative tasks in a healthcare setting and contribute to the smooth operation of the department. 

  • Provide administrative support to healthcare professionals, including consultants, doctors, and nurses.
  • Manage and prioritize incoming and outgoing communications, such as phone calls, emails, and correspondence, ensuring prompt and accurate responses or forwarding to the appropriate individuals
  • Maintain appointment schedules, including booking and rescheduling patient appointments, coordinating with healthcare professionals and patients as necessary
  • Prepare and organize patient records, ensuring confidentiality and compliance with data protection regulations
  • Assist with the coordination of meetings, conferences, and departmental events, including scheduling, preparing agendas, taking minutes, and distributing relevant materials
  • Complete administrative tasks, such as typing, data entry, filing, photocopying, and scanning documents
  • Monitor and maintain inventory of office supplies, ensuring availability and ordering as necessary
  • Collaborate with other departments, healthcare professionals, and external stakeholders to facilitate smooth operations and effective communication
  • Coordinate and arrange travel arrangements and accommodation for healthcare professionals as needed
  • Participate in departmental and NHS-wide training programs and development opportunities to enhance skills and knowledge
  • Comply with NHS policies, procedures, and regulations, including data protection and information governance
  • Handle inquiries from patients, visitors, and staff, providing information and assistance in a professional and compassionate manner
  • Contribute to quality improvement initiatives and assist in maintaining departmental performance data and statistics
  • Support the implementation of digital systems and electronic medical records, ensuring accurate and timely data entry   

Qualifications and Desirable Skills: 

  • GCSE or equivalent; additional education or training in business administration, secretarial studies, or related fields is desirable
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with healthcare professionals, patients, and other stakeholders
  • Strong organizational skills, with the ability to prioritize tasks, manage time effectively, and meet deadlines
  • Proficient computer skills, including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with office equipment
  • Attention to detail and accuracy in data entry and record-keeping
  • Respect for confidentiality and adherence to data protection regulations
  • Ability to work in a fast-paced and sometimes stressful healthcare environment, demonstrating resilience and adaptability
  • Professionalism, reliability, and a commitment to providing excellent customer service
  • Basic knowledge of medical terminology and healthcare processes is advantageous
  • Willingness to learn and develop new skills, as well as a proactive attitude towards personal and professional growth 

The training you will be getting

  • Business Admin level 3 Apprenticeship Standard
  • Training in the workplace provided by PMA Ltd
  • Functional skills maths and English, if required
  • You will have on the job training within the organisation and have an assigned assessor who will provide you with additional training sessions and assessments to gain the business administrator qualification.

What to expect at the end of your apprenticeship

Potential career progression within the company or primary care network.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Prioritise work load, Time Management, Confidentiality, Development


GCSE or equivalent English (Grade Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade Grade 4/C or above) Desired

Things to consider

Possible you may have to work at other sites, you will be given notice, to enable your progression within your role.

About the employer

The Fenland Group Practice has 4 Practices, Doddington Surgery, Manea Surgery, Rainbow Surgery and Wimblington Surgery. Our dedicated teams are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


Fenland Group Practice



Stocking Fen Road, Ramsey


PE26 1SA

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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