Telecoms Customer Support Provisioning Apprentice MAINSTREAM DIGITAL LTD

Working as part of a small team in an enthusiastic environment, you will be responsible for taking first calls, along with provisioning customers’ orders or faults and keeping them up to date all the way through the process. You will need to be understanding and organised and happy to take on several projects at a time.

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Closing date: 01 Mar 2024

Apprenticeship summary

  • Annual wage


    £14,820 at 16 years old. Increasing with age (and experience) and meeting milestones

  • Working week

    Monday - Friday, 09:00 - 17:30, with one hour lunch.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    11 Mar 2024

  • Date posted

    29 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Telephone and Communications Provisioning
  • Speaking with customers on the phone as well as suppliers
  • Telephone customer service
  • Project managing the provision of services with each customer from start to finish

The training you will be getting

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Much of your training will take place at the employer’s offices in Cirencester, with occasional additional training taking place at Cirencester College
  • A comprehensive set of training resources are available from the employer, and salary increments will follow as training and understanding is followed and demonstrated

What to expect at the end of your apprenticeship

  • This is the perfect way to gain the experience and confidence you would need to further your career in Customer Service
  • We understand that sometimes office, customer facing environment can be daunting however we will be here to support you fully
  • We are looking to recruit an apprentice who will migrate into a full-time position in the Customer Support Provisioning team. They will become a valuable member of the team with opportunities for progression through the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Creative, Initiative, Patience, Negotiation Skills


GCSE or equivalent English (Grade 9-4/A*-C) Desired
GCSE or equivalent Maths (Grade 9-4/A*-C) Desired

Things to consider

Based in Cirencester, there is ample parking and access to amenities. This is an opportunity to join a business with a good track record which is poised to take its next steps in growth and hence employee opportunity. Competency in using Office 365 or equivalent would be an advantage. Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applicants have been received.

About the employer

Mainstream Digital is a Telecoms, IT Services and Cyber Security Services Managed Services Provider, with over 30 years of trading. Leading with Customer Service as means of winning and retaining clients. We benefit from a good reputation for Consultative approach and customer service, which we want to retain and grow








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Cirencester College


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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