First Line IT Support Apprentice RANDSTAD GROUP UK

As a 1st Line IT Support Technician, you will play a crucial role in delivering excellent technical support to our clients. This entry-level position does not require previous experience, although it would be advantageous. Full training will be provided to successful candidates.

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Closing date: 25 Feb 2024

Apprenticeship summary

  • Annual wage


    £14000 to £16000 per year

  • Working week

    Monday to Friday, 08.30 - 17.00.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    26 Feb 2024

  • Date posted

    25 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Communicate effectively with clients via phone and email to address and resolve technical issues.
  • Providing 1st line support on Microsoft Products
  • Handle tasks related to Windows Operating Systems, Microsoft 365, password resets, new user creation, and software installation and updates.
  • Logging call incidents- Record all client interactions accurately in our ticketing system for tracking and reporting purposes.
  • Provide Networking Support
  • Work on a variety of hardware, including desktop computers, laptops, servers, and network equipment.
  • Provide Software Support in installing/ upgrading applications
  • Provide 1st line support on EPOS products

The training you will be getting

  • Level 3 ICT (support pathway) apprenticeship standard delivered via virtual learning platform sessions.
  • With support from specialist trainers and 121 skills coach and our learning platform "Aptem" complete learning on program.
  • IT Vendor training will also be provided.

What to expect at the end of your apprenticeship

  • Full time permanent role

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent Maths & English (Grade C/4) Essential

About the employer

Pinfields IT is an IT support and IT service provider based in Elmley Lovett, providing bespoke pro-active IT solutions for small to medium sized businesses, within Kidderminster and the West Midlands.




Unit 3, Ryelands Business Centre

Ryeland Ln

Elmley Lovett


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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