As a 1st Line IT Support Technician, you will play a crucial role in delivering excellent technical support to our clients. This entry-level position does not require previous experience, although it would be advantageous. Full training will be provided to successful candidates.
Closing date: 25 Feb 2024
£14000 to £16000 per year
Total hours per week: 37.5
Possible start date
26 Feb 2024
25 Jan 2024
Level 3 (A level)
What you will do in your working day
- Communicate effectively with clients via phone and email to address and resolve technical issues.
- Providing 1st line support on Microsoft Products
- Handle tasks related to Windows Operating Systems, Microsoft 365, password resets, new user creation, and software installation and updates.
- Logging call incidents- Record all client interactions accurately in our ticketing system for tracking and reporting purposes.
- Provide Networking Support
- Work on a variety of hardware, including desktop computers, laptops, servers, and network equipment.
- Provide Software Support in installing/ upgrading applications
- Provide 1st line support on EPOS products
The training you will be getting
- Level 3 ICT (support pathway) apprenticeship standard delivered via virtual learning platform sessions.
- With support from specialist trainers and 121 skills coach and our learning platform "Aptem" complete learning on program.
- IT Vendor training will also be provided.
What to expect at the end of your apprenticeship
- Full time permanent role
Requirements and prospects
Desired skills and personal qualities
About the employer
RANDSTAD GROUP UK
PARETO LAW LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Information communications technician
Level 3 (A level)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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