Apprentice Financial Services Customer Adviser FMG SUPPORT LTD

This is a fantastic opportunity to build a rewarding career within Claims. Joining as a Financial Service Customer Adviser apprentice you will be supported both internally and externally to gain your Level 2 qualification. The role is to continually ensure that all claims are progressing efficiently and managed through their lifecycle.

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Closing date: 31 Aug 2024

Apprenticeship summary

  • Annual wage


    Initial annual salary of £17,599. Providing you meet all the criteria this will increase to £19,554 after nine months and again on completion to £20,336.

  • Working week

    Monday - Friday 8.30am - 5.00pm / 5.00pm. Occasional shifts working 12.00pm - 8.00pm and Saturdays 9.00am - 1.00pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    23 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    6 available

What you will do in your working day

The role will be working within Customer Services as part of our Claims team. The role is to continually ensure that all claims are progressing efficiently and managed through their lifecycle. You will gain an awareness of all aspects of the Motor Claim.

Responsibilities may include but not limited to:

  • First Notification of Loss - taking down details of the accident, with attention to detail and accuracy being key
  • Repair Management - communicating with repairers and updating the client with the current position
  • Claims Management - taking action to ensure the claim is continually progressing
  • The loss recovery process - claiming back costs from the at-fault party
  • Third-party claims - assisting non-fault drivers with the damage caused by our client
  • You will gain an awareness of fraud, claims costs and reserves along with the importance of accuracy
  • You will need to have confident telephone skills with a strong focus on operational targets

The training you will be getting

  • Financial services customer adviser Level 2 Apprenticeship Standard

The Customer Service apprenticeship programme develops the skills required to succeed in a customer-facing role.

It will provide an opportunity to develop knowledge, skills and behaviours that are essential when dealing with customers, both inside and outside of an organisation. The apprenticeship will help to develop skills that can be used to build a career across a range of sectors.

  • A full and part-funded learning and development programme
  • Develop the knowledge, skills and behaviours of successful Customer Service Practitioners
  • Regular tutorials and assessments from an experienced business professional
  • Interactive chat, forums and class note books for real time support and assistance from experienced business professionals
  • Apprentices benefit from our internal qualified End-Point-Assessor to prepare and guide them through their EPA
  • Exam tips, tricks, and strategies

What to expect at the end of your apprenticeship

  • This apprenticeship opportunity is only the start of your career! After successfully completing an FMG apprenticeship, you will continue to receive training and support with the prospect of growing your career with FMG. The sky is the limit for those who are dedicated, apply effort, have the right attitude and are willing to learn

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working


GCSE or equivalent Maths and English (Grade 4/C or above) Essential

About the employer

FMG is one of the UK’s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance market. Operating in partnership with insurers, brokers, leasing providers and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services.




Broad Lea House Dyson Wood Way




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Paige Waistell

0333 358 3559

Apprenticeship standard

Financial services customer adviser

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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