Apprentice Claims Handler FMG SUPPORT LTD

This is a fantastic opportunity to build a rewarding career within Claims. Joining as a claims handling apprentice you will be supported both internally and externally to develop into a professionally qualified Claims Handler along with obtaining professional qualifications via the CII with the Certificate in Insurance.

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Closing date: 31 Aug 2024

Apprenticeship summary

  • Annual wage


    Initial annual salary of£17,599. Providing you meet all the criteria this will increase to £19,554 after nine months and again on completion to £20,336.

  • Working week

    Monday to Friday, 8.30am - 5.00pm/17.00. Occasional shifts working 12.00pm - 8.00pm, and Saturdays 9.00am - 1.00pm)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    23 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    18 available

What you will do in your working day

The role of a Claims Handler is to continually ensure that all claims are progressing efficiently and managed through their lifecycle.

You will gain an awareness of all aspects of the Motor Claim, and responsibilities may include:

  • First Notification of Loss – taking down details of the accident, with attention to detail and accuracy being key
  • Repair Management – communicating with repairers and updating the client with their current position
  • Claims Management – taking action to ensure the claim is continually progressing
  • The loss recovery process – claiming back costs from the at-fault party
  • Third-party claims – assisting non-fault drivers with the damage caused by our client

You will gain an awareness of fraud, claims costs and reserves along with the importance of accuracy. You will need to have confident telephone skills with a strong focus on operational targets.

The training you will be getting

You will work towards:

  • Insurance Practitioner Level 3 Apprenticeship Standard
  • Certificate in Insurance (CII)

The programme will consist of the following:

  • A fully and part funded learning and development programme that includes the Cert CII
  • Develop the knowledge, skills and behaviours of successful Insurance Practitioners

Role-specific routes are to tailor the apprenticeship to the job role:

  • Claims Handler/Loss Adjuster
  • Assistant Underwriter
  • Junior Broker

Free CII membership for non-members through the CII Aspire Apprenticeship Programme

  • Includes the CII study books and exam entries
  • Resit costs for CII exams and End-Point-Assessment will be covered by the employer
  • Fortnightly workshops for each CII exam
  • All workshops recorded and available on-demand
  • Interactive chat, forums and class notebooks for real time support and assistance from experienced and qualified insurance professionals
  • Exam tips, tricks, and strategies
  • Regular tutorials and assessments with your dedicated trainer

What to expect at the end of your apprenticeship

  • This apprenticeship opportunity is only the start of your career! After successfully completing an FMG apprenticeship, you will continue to receive training and support with the prospect of growing your career with FMG
  • The sky is the limit for those who are dedicated, apply effort, have the right attitude and are willing to learn

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

FMG is one of the UK’s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance market. Operating in partnership with insurers, brokers, leasing providers and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services.




Broad Lea House Dyson Wood Way




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Paige Waistell

0333 358 3559

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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