Animal Attendant Apprenticeship City of London Corporation

The City of London Corporations Heathrow Animal Reception Centre (HARC) provides care and accommodation to the huge variety and quantity of animals that pass-through Heathrow airport each year. The HARC team are at the forefront of enforcing the welfare of animals in transport and ensuring that the animal health and public protection is upheld.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Apr 2024

Apprenticeship summary

  • Annual wage


    City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.

  • Working week

    Average over 7 weeks Weekend or unsocial hours working will be required as HARC is open 24 hours a day, 365 days a year.

    Total hours per week: 35

  • Expected duration

    31 Months

  • Possible start date

    20 May 2024

  • Date posted

    19 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What you will do in your working day

Purpose of Post

To care for the animals arriving through the Animal Reception Centre (ARC), maintaining their health and welfare and ensuring relevant legislation is adhered to.

Main Duties & Responsibilities

  • Receiving animals that have been delivered or collected by HARC staff from the aircraft, and assisting Animal Attendants with checking health and welfare.
  • Releasing animals from containers into housing, ensuring that their needs are met, and assisting Animal attendants with checking compliance of their containers to international standards.
  • Carry out daily husbandry of a range of species including domestic pets, non native mammals, reptiles and amphibians.
  • When necessary, assist with treating sick animals under guidance from Veterinarian
  • Assist Animal Attendants with checking the paperwork of animals travelling by  air to ensure compliance within the legislative framework (Pet Travel Scheme).
  • Meet customers arriving to the centre and advise them of their animal’s status  and the process involved. Deal with enquiries from public and airlines regarding shipment of animals by air.
  • Assist the administration staff with day to day office duties.
  • Maintain the cleanliness and tidiness of all areas in the work   environment.
  • Assist supervisors with monitoring stock levels and establishing re order levels to ensure sufficient supplies are held.
  • Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
  • Complete on the job mandatory training as listed in the training needs assessment:
  • Induction programme (role specific)
  • Security compliance training (CO initial and refresher)
  • Manual handling
  • IATA Live Animal Regulations Training


  • Complete on the job optional training as listed in the training needs assessment:

          a. NXCT X-ray competency (initial and refresher)

          b. Airside driving (initial and refresher)

          c. Animal First Aid

          d. Scissor lift operation

          e. Forklift operation

          f. Banksman

          e. Pets paperwork training


Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.

To undertake any other duties that may reasonably be requested appropriate to the grade.

The training you will be getting

You will be supported to achieve the Keeper and Aquarist Level 3 Apprenticeship. Theoretical training will be delivered by the training provider on a weekly basis. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive 6 hours per week to completed course work within your working hours.

What to expect at the end of your apprenticeship

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Patience, Physical fitness


GCSE or equivalent English (Grade C / 5) Essential
GCSE or equivalent Maths (Grade C / 5) Essential
NVQ or SVQ Level 2 or equivalent Animal Care (Grade 2) Essential

Things to consider

You need to ideally have your own transport and be able to commute to HARC easily due to the nature of the shifts. Weekend or unsocial hours working will be required as HARC is open 24 hours a day, 365 days a year. Security clearance will be required for this role.

About the employer

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London


City of London Corporation


Heathrow Animal Reception Centre, Beacon Road

London Heathrow Airport




Sian Richards

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Keeper and aquarist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please apply online and ensure that you answer the questions in the Recruitment Information Pack - please include your answers in the supporting information section of the application form. We are unable to accept curriculum Vitae (CVs)

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Apr 2024