Kia Customer Service Advisor Apprenticeship - Worksop PERRYS GROUP LIMITED
Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems and promoting continuous improvement in customer service. Level 3 Apprenticeship. them on current customer affairs and relations.
Closing date: 31 May 2024
Total hours per week: 40.0
Possible start date
01 Jun 2024
22 Jan 2024
Level 3 (A level)
What you will do in your working day
- Dealing with customers both face to face and by telephone.
- To process and solve customer service complaints.
- Look to promote continuous improvement in customer service.
The training you will be getting
- Level 3 Customer service specialist Apprenticeship Standard.
- Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
- Online training will also be provided throughout the course.
- Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the end-point assessment.
What to expect at the end of your apprenticeship
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.
- Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.
Requirements and prospects
Desired skills and personal qualities
About the employer
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service specialist
Level 3 (A level)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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