Kia Customer Service Advisor Apprenticeship - Chippenham KIA MOTORS UK LTD

Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

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Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday - Friday, daytime hours. Shifts TBC.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000224556

  • Positions

    1 available

What you will do in your working day

  • Dealing with customers both face-to-face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

  • Level 3 Customer service specialist Apprenticeship Standard
  • Functional skills if required
  • Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
  • Online training will also be provided throughout the course 

What to expect at the end of your apprenticeship

  • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Representing some of the automotive industry's most prestigious brands, Snows provides motorists across the south and the south west of England with a level of customer service that goes unsurpassed. We are proud of the quality of vehicles that we sell, and take satisfaction in delivering an experience to our customers that goes beyond that of an average dealership. We currently have 52 franchised dealerships, 5 Approved Service Centres and 4 multi-franchise Used Car Centres in various locations across the South. It's our aim to deliver high-quality, affordable motoring to as many as we can. With our wide range of franchised dealers, choose from a selection of new cars or vans from Abarth, Alfa Romeo, BMW, Citroen, CUPRA, Fiat, Jeep, Kia, Lexus, Mazda, Mercedes-Benz Vans, MINI, Peugeot, SEAT, Toyota, Vauxhall and Volvo. In addition to the new cars on offer we have approved used Abarth, Alfa Romeo, BMW, CUPRA, Fiat, Jeep, Kia, Lexus, Mazda, Mercedes-Benz Vans, MINI, Peugeot, SEAT, Toyota, Vauxhall, and Volvo vehicles, so we are sure at Snows we will almost certainly have a vehicle to suit your demands. Plus, with money-saving special offers and competitive car finance also available, value is assured and the purchase of a new or used vehicle easy. Also, our used car and van outlets Snows Car Centre provides you with a wide range of used cars and vans for multiple franchises.

Employer

KIA MOTORS UK LTD

Address

Chippenham Motor Company Bumpers Way

Chippenham

Wiltshire

SN14 6LF

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sean Hogan

sean.hogan@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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