Apprentice - Business Travel Consultant HAYS TRAVEL LIMITED

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Earn while you learn with our award winning training team,
This is an exciting apprenticeship opportunity within our business travel department.
We are looking for an apprentice to join our team where excellent customer service and rapport building is essential. The main focus is working day to day on client enquires, on email & via telephone, booking flights, hotels trains and transfers. It’s a very rewarding role.

Key Responsibilities:

  • Booking travel for our clients
  • Building relationships with our clients
  • Using our systems and being confident navigating a GDS system
  • Look to support others in your team and recognise when they may need help and to work together to reach team file count targets
  • Be flexible with working hours for the needs of the business including doing overtime
  • Be fully acquainted with all our booking tools and systems through training and development in probation period and continuously learning after via skills matrix
  • Adhere to company, department and ISO policies and procedures at all times
  • Proactive in making bookings and answering phone calls without prompt
  • Be aware of the margins required and to improve them where possible
  • Demonstrate exceptional customer service at all times by having  constant attention to detail on all enquires
  • Manage all aspects of your own client accounts
  • Being part of a disaster and recovery team if needed by following instructions from the management team
  • Being responsible for your own training and development by signing up to available training sessions following approval from management
  • Show a willingness to be adaptable and aware of what may need to be done within the office to assist other members of staff
  • Being aware of what is going on in the office and being considerate and respectful of others and their time
  • Good communication skills to ask for help when unsure and to maintain positive atmosphere within the department
  • Share in the responsibility of making the office work efficiently through offering suggestions to management and following department procedures

Competencies Required:

  • Capable of demonstrating a strong attention to detail
  • Ability to prioritise workload and work to deadlines of self and others
  • Positive attitude with a commitment to providing a safe environment for people to work in
  • Promote and maintain the profile of health & safety
  • Proactive and self motivated with a hands on approach
  • Ability to communicate and influence at all levels within the organisation

Technical Skills Required:

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation Skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship.

Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

  • We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Requirements and prospects

Desired skills and personal qualities

Communication skills, Passion for Travel industry


GCSE or equivalent GCSE (Grade 4 - 9) Essential

About the employer

Our head office is home to over 500 employees and is the hub of our activity.




Gilbridge House

Keel Square



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024