Apprentice - Commercial Assistant HAYS TRAVEL LIMITED

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the-job experience, you’ll also get a salary at the end of every month! Earn while you learn with our award-winning training team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This is an exciting apprenticeship opportunity within our commercial team.
The aim of this role is to pro-actively support team members in the day to day management and development of existing/new supplier relationships, aim is to increase sales levels as well as identifying product. Maximise our earning potential for the Group by negotiating the best commercial terms along with additional marketing and funding support from our suppliers.

Key Responsibilities:

  • Support account managers in the communication with suppliers, ensure where possible guaranteed overrides, targeted overrides, marketing funds, tactical offers / exclusives and staff incentives are negotiated and communicated where appropriate
  • Support account managers maximise overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers
  • Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved
  • Raise sponsorship funds if required for company events
  • Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution
  • Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained
  • Gain full understanding of the different trading divisions within the group and their working practices
  • Support the management of the day-to-day operation of the department
  • Providing exceptional customer service at all times
  • Willingness to participate in and deliver training appropriate to own development
  • Effectively perform administrative duties
  • Participate in ad-hoc duties or prepare ad-hoc information where required

Competencies Required:

  • Excellent communication, persuasive negotiation and influencing skills
  • Highly motivated, confident and committed
  • Upbeat, enthusiastic and positive attitude with a commitment to contribute to the growth of the business
  • Relationship management
  • Exceptional interpersonal and teamwork skills
  • A real passion for delivering consistent, exceptional customer service
  • Results focused
  • Strong commercial skills and awareness
  • Well organised and able to manage a range of responsibilities, prioritising tasks as required
  • Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director
  • Excellent knowledge of the travel industry.
  • Ability to work towards individual and team sales targets
  • Good accuracy and numerical skills

Technical Skills Required:

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File Management Skills
  • Web Navigation Skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship.

Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

  • We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional Level

Requirements and prospects

Desired skills and personal qualities

Communication skills, Passion for Travel industry


GCSE or equivalent GCSE (Grade 4 - 9) Essential

About the employer

Our head office is home to over 500 employees and is the hub of our activity.




Gilbridge House

Keel Square



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024