Apprentice - People Associate HAYS TRAVEL LIMITED

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage

    £12,528.00

  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000224499

  • Positions

    1 available

What you will do in your working day

Earn while you learn with our award winning training team
 
This is an exciting apprenticeship opportunity to work in our people services department.
 
In People Services we aim to provide a shared service to the company in line with business objectives.  The core competencies of this role includes understanding the nature of the business, providing advice, support and training in line with the people team needs.  Assisting with queries and providing information and administration to all employees.
 

Key Responsibilities

  • Support, advise and lead on all aspects of employee relations
  • Keeping employee data up to date
  • Support managers as required by providing a personable and professional approach
  • Ensure that a system of continuous review and improvement is followed
  • Support the HR function in line with agreed procedures, practices, statutory requirements and company objectives
  • Sound knowledge of employment law and legislation
  • Process new starters and leavers
  • Ensure all employees have right to work
  • Conduct DBS checks
  • Deliver the highest standard of departmental and cross departmental communication, teamwork and customer service
  • Conform to all regulations with regard to health & safety

Competencies Required

  • A good team player
  • Good organisational skills with the ability to prioritise own workload
  • A clear and effective communicator with the ability to liaise with internal and external customers
  • Ability to build relationships with customers, providing exceptional customer service at all times
  • Analytical and problem solving skills
  • Ability to work as part of a team in a dynamic and vibrant department
  • Strong team player who is supportive and strives for success for themselves and their team
  • An enthusiastic and positive approach to learning and progressing within the company

Technical Skills Required

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation Skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

  • We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Requirements and prospects

Desired skills and personal qualities

Communication skills, Passion for Travel industry

Qualifications

GCSE or equivalent GCSE (Grade 4 - 9) Essential

About the employer

Our head office is home to over 500 employees and is the hub of our activity.

Employer

HAYS TRAVEL LIMITED

Address

Gilbridge House

Keel Square

Sunderland

SR1 3HA

You must have JavaScript enabled to view a map of the location


Training

Training provider

HAYS TRAVEL LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024