Apprentice - Selling Systems Support HAYS TRAVEL LIMITED

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Earn while you learn with our award-winning training team.
This is an exciting opportunity to join our selling systems team.
This is a call handling department, dealing with any day to day issues that may occur on the Selling System platforms. The team assist in the day to day operation of iSell, iTour and VISTA, giving booking agents support and guidance when required. The Selling Systems Support team are responsible for dealing with any issues that generate from our in house Selling Systems; iSell, which may include availability discrepancies, booking failures, booking assistance, manual bookings and general queries.

Key Responsibilities:

  • Negotiates and manages all travel supplier contracts to ensure that the best outcome is agreed for the company
  • Understand the requirements of any contract or agreement entering in to and advise on how to get the most favourable terms and conditions
  • Develop and maintain relationships with independent contractors, vendors, suppliers and customers
  • Creating standard contracts that the company can use in its dealings with internal and external partners
  • Studying the requirements, duties and obligations of the company under contracts to ensure alignment with the company’s goals and industry regulations
  • Supervising contract execution to ensure compliance with regulatory guidelines
  • Researching business partners and their history prior to writing or signing contracts
  • Monitoring the implementation and performance of signed contracts
  • Maintaining, updating and improving contractual records
  • Maintaining & publishing a contract risk register for the board
  • Lead, coach, drive & inspire the contract management team to perform the best they possibly can, using high performing team methodologies
  • Be a role model for the Hays Travel Smile values & culture

Competencies Required:

  • A good team player
  • Good organisational skills with the ability to prioritise own workload
  • A clear and effective communicator with the ability to liaise with internal and external customers
  • Ability to build relationships with customers, providing exceptional customer service at all times
  • Analytical and problem-solving skills
  • Ability to work as part of a team in a dynamic and vibrant department
  • Strong team player who is supportive and strives for success for themselves and their team
  • An enthusiastic and positive approach to learning and progressing within the company

Technical Skills Required:

  • Basic knowledge of computer systems i.e., Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Passion for Travel industry


GCSE or equivalent GCSE (Grade 4 - 9) Essential

About the employer

Our head office is home to over 500 employees and is the hub of our activity.




Gilbridge House

Keel Square



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024