Apprentice - Independence Group Operations & Partnership Administrator HAYS TRAVEL LIMITED

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage

    £12,528.00

  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000224488

  • Positions

    1 available

What you will do in your working day

Earn while you learn with our award winning training team
 
An exciting new apprenticeship role based in our Independence Group Operations and Partnership Team has become available.
 
The IG Operations and Partnership Team provides service to all IG members on a day to day basis by having knowledge & understanding of their business models so that Hays Travel & Hays Tour operating can deliver a service that best suits our members. In addition to this there will be a requirement to deal with amendments from branches and also dealing with branch closures, as well as events organising, networking and new branch setups.

Key Responsibilities:

  • Day to day support and relationship management of Independence Group members
  • Research & resolve any queries arising from the Independence Group members by involving necessary departments to get a swift resolution
  • Use of internal forms to accurately record data
  • Use of internal systems for reporting and analysis
  • Assisting our Business Development Managers helping to drive sales through internal products
  • Speaking with potential new Independence Group members
  • Assistance to new branches upon opening.
  • Ownership of closed branch processes
  • Issuing, maintaining and monitoring of Independence Group member contracts
  • Managing amendments from Independence Group members at their request
  • Assisting Internal Audit and Independence Group Finance with month end process of Management Services
  • Assisting members with Training requirements, i.e. on our Internal reporting systems
  • General administrative duties may include exporting reports, interrogating data to auditing of files

Competencies Required:

  • Capable of demonstrating a strong attention to detail
  • Ability to prioritise workload and work to deadlines of self and others
  • Positive attitude with a commitment to providing a safe environment for people to work in
  • Promote and maintain the profile of health & safety
  • Proactive and self motivated with a hands on approach
  • Ability to communicate and influence at all levels within the organisation

Technical Skills Required:

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation Skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship

Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

  • We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Requirements and prospects

Desired skills and personal qualities

Communication skills, Passion for Travel industry

Qualifications

GCSE or equivalent GCSE (Grade 4 - 9) Essential

About the employer

Our head office is home to over 500 employees and is the hub of our activity.

Employer

HAYS TRAVEL LIMITED

Address

Gilbridge House

Keel Square

Sunderland

SR1 3HA

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Training

Training provider

HAYS TRAVEL LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024