Apprentice - Balance Collections HAYS TRAVEL LIMITED

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage

    £12,528.00

  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000224468

  • Positions

    1 available

What you will do in your working day

Earn while you learn with our award winning training team.
 
An exciting opportunity to join our balance collections and administration team within head office.
 
The aim of this role is to be responsible for checking and issuing customer documentation including tickets to travel. You would also check financials are correct and liaise with the sales team and suppliers to resolve any booking errors. The department are also responsible collecting customer funds within the relevant timescale in order for us to pay our suppliers on time.

Key Responsibilities

  • To ensure that all bookings are administered professionally and within given timescales
  • To ensure that all tasks are processed on a timely basis and in a first class manner
  • To ensure e-mails are prioritised and dealt with on a timely basis
  • Report any issues/improvements where appropriate
  • Monitoring and maintaining high productivity
  • Liaising directly with customers & branches for payment/balance queries
  • Liaising with all Hays Divisions & head office teams to resolve any issues
  • Completion of assigned reports as allocated by the team leader
  • Full investigation of overdue bookings to determine risk
  • Send relevant balance letters to customers within the agreed timescale
  • Liaising directly with customers & branches to recover funds owed
  • Liaising with all Hays Divisions & head office teams to resolve any issues
  • Completion of assigned reports as allocated by the team leader

Competencies Required

  • A good team player
  • Good organisational skills with the ability to prioritise own workload
  • A clear and effective communicator with the ability to liaise with internal and external customers
  • Ability to build relationships with customers, providing exceptional customer service at all times
  • Analytical and problem solving skills
  • Ability to work as part of a team in a dynamic and vibrant department
  • Strong team player who is supportive and strives for success for themselves and their team
  • An enthusiastic and positive approach to learning and progressing within the company

Technical Skills Required

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation Skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

  • We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Requirements and prospects

Desired skills and personal qualities

Communication skills, Passion for Travel industry

Qualifications

GCSE or equivalent GCSE (Grade 4 - 9) Essential

About the employer

Our head office is home to over 500 employees and is the hub of our activity.

Employer

HAYS TRAVEL LIMITED

Address

Gilbridge House

Keel Square

Sunderland

SR1 3HA

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Training

Training provider

HAYS TRAVEL LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024