IT Technician Apprentice (UKRI) UK Research and Innovation

Day-to-day front-end support including resolving incidents and fulfilling service requests. Answering the calls, creating tickets, triaging the in-coming tickets created by users and resolving incidents to minimise the end-user disruption.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage

    £20,200.00

  • Working week

    The role will require the job holder to operate within a rota basis to ensure coverage to the business within agreed working hours. These are Monday to Friday 8:00am to 6:00pm.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    19 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000224343

  • Positions

    1 available

What you will do in your working day

The successful apprentice will have up to three different assignments. In the first year, you will join our Service Desk and our Networks & Communications team for your first two six month assignments. You will gain experience of the organisation and the key services we provide:

Service Desk/Desktop Support

  • Software / hardware technical support, including support for Video Conferencing and mobile telephony users, testing hardware, PC upgrades and testing non-standard build software.
  • Assist with the purchasing / specifying of new hardware (Laptop / Desktops) and software applications.

Networks & Communications

  • This assignment will give you networking knowledge on a distributed campus network.
  • Day-to-day network support including resolving tickets requested by end users.
  • Management of DNS and DHCP records, VLAN and configuration and port assignments.
  • Dealing with security incidents and installation of firewall policies.
  • Configuration of wireless policies and troubleshoot of user issues.

In your second year you will have the opportunity to undertake a full year placement aligned with your training programme. This will be from the following departments:

  • High Performance Computing/Data Centre Operations - the High Performance Computing (HPC) Operations Team provide infrastructure and HPC support for the datacentres at STFC.
  • Cyber Security team - Cyber Security help deliver a secure working environment for our scientists to work in, managing threat detection systems and the remediation of vulnerabilities.
  • Application Support team - Managing the corporate applications, data environment and collaboration tools at STFC/.

The training you will be getting

Alongside your role you will also undertake guided learning with Estio via their dedicated virtual learning environment, covering the following subjects:

  • Introduction to IT Support.
  • PC Hardware and Operating Systems.
  • Server and Infrastructure basics.
  • Cloud basics.
  • Principles of Cyber Security.
  • Networking and Security.
  • Scripting.
  • Maintenance methodologies and tools.

During your apprenticeship you will be supported in developing a portfolio of evidence that demonstrates the application of the required knowledge, skill and behaviours of a competent Information Communications Technician.

At the end of your apprenticeship, you will undertake an End Point Assessment whereby you will complete a work-based project, covering either the maintenance/repair of systems faults, or support for the roll-out of installation and commission of new systems/upgrades. Following this, you will submit a project report and undertake a professional discussion with an independent assessor, supported by a portfolio of evidence generated throughout your apprenticeship.

Upon successful completion, you will achieve a Level 3 Information Communications Technician Apprenticeship standard.

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Enthusiasm to learn, Microsoft Desktop Products, Configuring Smartphones, Experience in Web Design, Written communication skills

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

As one of Europe’s largest research organisations, we ask the biggest questions in the universe to find answers that change the world around us. We seek understanding. We’re proud of the impact we make. And we’re committed to helping build a globally competitive, knowledge-based UK economy. Being part of all this means contributing to work that pushes boundaries and creates possibilities. You’ll work with, and learn from, true experts. Whatever your role, you’ll be free to question, and encouraged to share ideas. And, in a positive and supportive culture, you’ll discover just what a difference you can make when you’re equipped and inspired to excel. We’re a place where curious minds thrive. Not bound by profit, we explore ideas that others don’t, ask questions that others won’t, and discover answers that others are not equipped to find. And, alongside Mars landings and black holes, we also explore diverse, international projects in everything from science and engineering to computing and technology. Whether it’s at the cutting edge or behind the scenes, our work is intellectually challenging. It’s very often ground-breaking. And it’s endlessly, irresistibly fascinating. For more information about STFC please visit https://stfc.ukri.org/ You can also visit our careers site https://www.stfccareers.co.uk/

Employer

UK Research and Innovation

Address

Rutherford Appleton Laboratory

Harwell

Didcot

OX11 0QX

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Training

Training provider

ESTIO TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Mar 2024