Customer Sales Apprenticeship - Newcastle SKY PLC

Join Sky's Contact Centre Apprenticeship, specialising in Loyalty Stay, Loyalty Change, or Welcome teams. Take calls, understand needs, gain a Customer Services qualification, and start a rewarding career delivering exceptional service to new and existing customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


    Our fantastic range of benefits really are something special, here are our highlights: free Sky Q (for the TV you love all in one place), a generous pension, 25 days paid annual leave, discounted Mobile and broadband and private health care.

  • Working week

    Monday-Sunday - Shift, may work evenings and weekends

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Sep 2024

  • Date posted

    18 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    12 available

What you will do in your working day

As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky.  
In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field.  
You’ll then join Live@Sky, start to take live calls from our customers, with support from experienced advisors to help you along the way.  
You’ll also have additional support from your team leads and SIMs, as well as a Skills Coach to guide you through your day-to-day tasks. You’ll also learn life skills along the way, that will help you with your career and personal growth. 
Day to day activities include: 
-Listening attentively to customers: understanding their needs, showing empathy and inspiring trust  
-Keeping the customer at the heart of all that we do 
-Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products 
-Delivering the best service in the country in every interaction 
-Working towards targets across several business measures. 

The training you will be getting

Level 2 Customer Service Practitioner, including Functional Skills in English and maths if required.
The training provider for this programme is Babington. They are a multi award-winning specialist provider of vocational training.   

What to expect at the end of your apprenticeship

-It is our aim that, subject to performance and availability, apprentices will roll into a permanent position. 
- Be Brilliant - How? We give you freedom. Support. The chance to try things your way – forging your ideal career path or developing something totally new. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible.  

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent A minimum of 2 GCSEs or equivalent (Grade A*–C or equivalent grades 9-4) Essential

About the employer

Sky Plc is a British-based pan-European satellite broadcasting, on-demand Internet streaming media, broadband and telephone services company




Well Bar Central

36 Gallowgate

Newcastle Upon Tyne


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today