Customer Service Practitioner Apprentice SEARCH ENGINE GURU LIMITED

Search Engine Guru is an online marketing specialist for SMEs that uses its expertise to optimise the presence and reach of its clients’ businesses in order to increase revenue. You will be doing duties such as provide product knowledge and services in regard to our digital offerings, be the first point of contact for the business and so much more.

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Closing date: 11 Mar 2024

Apprenticeship summary

  • Annual wage

    £9,335.04

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday, 9.00am - 4.30pm , Friday, 9.00am - 2.30pm

    Total hours per week: 34

  • Expected duration

    12 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    25 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000223548

  • Positions

    2 available

What you will do in your working day

  • Customer service-based role which includes both outbound
    and inbound telephone calls
  • Provide product knowledge and services in regard to our
    digital offerings which include website design, SEO’s, SSL
    pages, new domains
  • Build Relationships and bring in new leads
  • Maintain existing relationship with already existing customers
  • Be the first point of contact for the business ensuring great
    customer service is provided
  • Always adhere to GDPR and data protection
  • E-marketing
  • Dealing with customer issues/complaints
  • Helping to assist the Customer to gain the best possible
    outcome
  • Assist the Sales team and wider team

The training you will be getting

  • Day release at Middlesbrough College 
  • On and off-the-job training 
  • Customer Service Level 2 Qualification 

What to expect at the end of your apprenticeship

  • Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative

Qualifications

GCSE or equivalent Maths and English (Grade 3) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.

About the employer

Search Engine Guru is an online marketing specialist for SMEs that uses its expertise to optimise the presence and reach of its clients’ businesses in order to increase revenue. They do this by utilising four main online marketing techniques: creating appealing and engaging web design; driving web traffic and building brand awareness through social media; creating pay-per-click (PPC) advertising campaigns; and developing Facebook advertising campaigns. The Search Engine Guru team, who are Microsoft and Google trained, are PPC and social media specialists with over 30 years of experience in total, and they’ve helped 1000’s of businesses achieve their business goals so far.

Employer

SEARCH ENGINE GURU LIMITED

Address

UNIT 12

EVANS BUSINESS CENTRE

LINGFIELD WAY

DL1 4QZ

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Training

Training provider

MIDDLESBROUGH COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Bethany Carter

b.carter@mbro.ac.uk

01642333709

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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