Business Administration Reception Apprentice FOREST HILL ROAD GROUP PRACTICE

To offer general assistance to the practice team and project a positive & friendly image to patients and other visitors, either in person or via the telephone, undertaking a variety of admin duties to assist in the smooth running of the practice. Excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly team.

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Closing date: 15 Mar 2024

Apprenticeship summary

  • Annual wage


    £6.40 per hour

  • Working week

    Monday - Friday. Shift hours to be confirmed via rota.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    16 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • Meeting and greeting patients
  • Answering telephones promptly and directing calls where necessary
  • To run the appointment system effectively
  • Removal and filing of patient medical records
  • Admin tasks such as registration of patients, change of address, etc
  • Processing prescriptions
  • Taking requests for home visits and medical advice
  • Dealing with patient queries
  • Opening and closing of the surgery
  • Setting/restoring telephone system
  • Sorting incoming post and taking post to the Post Office
  • Ensuring patient waiting areas are tidy and ventilated
  • Keeping notices and signs tidy and up to date
  • Ensuring all essential tasks are complete and handing over non urgent tasksproperly before leaving
  • Helping to cover colleagues absences where necessary
  • Any other duties deemed relevant to this post

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard:

  • Full on-the-job and off-the-job training will be delivered supported by our Training Provider – Davidson Training UK Ltd
  • All training will be carried out within the workplace during working hours
  • Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard

What to expect at the end of your apprenticeship

  • Full-time position being offered to the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Patience, Working well under pressure, Polite, Must be able to multi task, Willing to learn, Flexible and proactive, Resourceful, Energetic, Confident individual, Discreet


GCSE or equivalent English (Grade 4-9 or A*-C) Desired
GCSE or equivalent Maths (Grade 4-9 or A*-C) Desired

Things to consider

We are now recruiting for an August start date. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare professionals. Any such information from any source is to be regarded as strictly confidential.

About the employer

Forest Hill Group Practice is committed to preserving and enhancing its good reputation for being caring and innovative by providing the highest quality medical services in a friendly, happy and healthy environment, where the promotion of health and well-being to patients and staff is paramount.






SE22 0SQ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Gemma Barr


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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