Employment and Innovation Front Desk Apprentice London South East college

The apprentice will undertake daily activities, communicating with learners and staff and providing excellent customer service. The apprentice will be responsible for the efficient running of a busy reception area at Greenwich Park, handling a range of learning and course enquiries (face to face, email and telephone) from learners and staff.

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Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage

    £16,400.00

  • Working week

    Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    08 Apr 2024

  • Date posted

    16 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000223304

  • Positions

    1 available

What you will do in your working day

The person appointed will be required to work flexibly within a team environment and will be allocated a range of duties and responsibilities. The post holders will work closely with directorate and other college staff and will be allocated a range of duties. The duties allocated may be varied or changed by the line manager dependent on the needs of the service.

Key responsibilities of the job holder: 

  • To professionally handle inbound and outbound face to face, telephone, postal and electronic enquiries from learners and staff
  • To communicate professionally with all internal and external visitors to Greenwich Park
  • To provide excellent and respectful customer service to all users of Greenwich Park
  • To maintain up to date and accurate contact records for all learners
  • Running reports from the MI system
  • To follow structured guidelines and processes designed to support the work of the Employment and Innovation Team
  • Provide an effective and efficient administrative support service in line with all process and administration requirements in accordance with contract requirements
  • To work with the Employment and Innovation Contract MIS Officer with attendance updating on Learner Track
  • To work with the Employment and Innovation Centre Administrator on events, campus activities and works
  • To provide administrative support to the Employment and Innovation Management Team

The training you will be getting

Provider: Bromley College of Further and Higher Education. 

On programme training:

  • Level 3 Business Administrator Apprenticeship standard
  • Level 2 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

  • Knowledge Training Test
  • Skills Test
  • Verbal Questioning - underpinned by portfolio

What to expect at the end of your apprenticeship

Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration Apprenticeship. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade A*-C / 9-4) Essential

About the employer

London South East Colleges is an award-winning further education college with eight campuses across south east London. We know that education has a hugely positive impact on people’s lives and are passionate about helping you to realise your potential. We are determined to make a difference to our local communities by providing high quality teaching and learning.

Employer

London South East college

Address

King George Street

London

SE10 8QB

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Training

Training provider

LONDON SOUTH EAST COLLEGES

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Harley Waite

harley.waite@lsec.ac.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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