Kia Customer Service Advisor Apprenticeship - Hull PENDRAGON PLC

Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday - Friday, daytime hours. Shifts TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    16 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000223212

  • Positions

    1 available

What you will do in your working day

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

What to expect at the end of your apprenticeship

  • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4 or above) Essential

About the employer

Pendragon has a long-standing history as one of the largest automotive retail brands in the UK. Founded in 1989 following the de-merger of Williams PLC, Pendragon has grown to represent 21 different vehicle manufacturers in the automotive retail sector. Innovation is at the heart of our business and we remain committed to transforming automotive retail through digital innovation and operational excellence

Employer

PENDRAGON PLC

Address

Priory Park, Henry Boot Way, Hull

HU4 7DY

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sean Hogan

sean.hogan@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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