Medical Administration Receptionist Apprentice DAWLEY MEDICAL PRACTICE

To be responsible for undertaking various reception duties and providing general support to the multidisciplinary team. Duties can include, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information assisting patients as required and acting as the central point of contact.

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Closing date: 20 Mar 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am until 5.00pm. Shifts can vary.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    20 Apr 2024

  • Date posted

    15 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Maintaining and monitoring the practice appointment system

  • Process personal, telephone and e-requests for appointments

  • Answer incoming phone calls, transfer calls or deal with the caller's request appropriately

  • Manage patients in the waiting room, ensuring they are correctly booked in, managing wait times and the health of patients flagging any concerns to the relevant line manager or duty doctor

  • Signpost patients to the correct service both internal and external

  • Initiating contact with and responding to, requests from patients, team members and external agencies

  • Read code data on the Practice EMIS system and ensure complete accuracy of all data input

  • Dealing with incoming post and deliveries

  • Photocopy documentation as required

  • Data entry of new and temporary registrations and relevant patient information as required and changes of patient identifiable data in line with Practice protocols

  • Input data into the patient’s healthcare records as necessary

  • Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team

  • Manage all queries as necessary in an efficient manner

  • Carry out system searches as requested

  • Maintain a clean, tidy, effective working area, reception and waiting room areas at all times

  • Monitor and maintain the reception area and notice boards

  • Support all clinical and Practice/Primary Care Network staff with general tasks as requested

The training you will be getting

  • One day a month at Telford College 
  • Regular assessor visits 
  • Mentor on site 
  • Gaining a Qulicfcation in Level 3 Business administration 

What to expect at the end of your apprenticeship

  • A full-time job may be available if the candidate shows willing and commitment to the role

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Logical, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Consider working in a fast-paced environment, dealing with challenging phone calls and prioritising work loads.

About the employer

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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