Business administrator apprentice CHANGING LIVES HOUSING TRUST

To provide administration support for the Project Workers and Finance Manager. Work closely with Project Workers/Finance Manager to ensure the administration side is up to date and completed. To also assist with clients when required when they visit our office which also includes client service charge for the finance department support.

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Closing date: 26 Mar 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am to 5.00pm. Office based.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    27 Mar 2024

  • Date posted

    12 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • To support the Project Team with the departmental administration
  • To promote and provide appropriate information and advice about Changing Lives Housing Trust's Services and objectives
  • To meet and greet all visitors to Changing Lives Housing Trust and filter appropriatley
  • To provide secretarial and adminstrative support which includes typing, minutes taking, filling, data inputting, maintainence admin and management of information held by the company
  • To promote the aims, objectives and services of the association to all visitors and clients
  • To prepare ams assist the collect data for such weekly, monthly, quarterly and annual reports on Voids Service and Housing Benmefit Arrears or any other data which may be required
  • To perform such other duties, appropriate to the role, as ma be required by the Project Manager/Changing Lives Housing Trust from time to time
  • To make regular and early contact with all the clients in arrears through hostel visits (which will be support by a member of the Project Worker team), telephone call, text messages, emails and office interviews (inc. three way meetings with refers)  
  • Prevent arrears from escalating in line with the Changimg Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness
  • To undertake other duties which commensurates with skills, knowledge and experience of this post, as and when required by Senior Management Team
  • To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation

The training you will be getting

Provider: Bromley College of Further and Higher Education. 

On programme training:

  • Level 3 Business Administrator Apprenticeship standard
  • Level 2 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA)

  • Knowledge Training Test
  • Skills Test
  • Verbal Questioning - underpinned by portfolio

What to expect at the end of your apprenticeship

  • Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade Minimum of 5 GCSE'S (A*-C/4-9)) Essential

Things to consider

The address of the apprenticeship may change. It will still be in the Croydon/Merton area

About the employer

Registered charity housing association We support those homeless or at risk of eviction by them with a shared accomodation with support by Project Workers to move onto independently living/employment and support with finances.




4 Edgehill Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


evelyn nartey

020 3954 4152

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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