Apprentice Customer service Parts Advisor

British Car Auctions (BCA)

Bristol, BS20 7XJ

Closes in 2 days (Monday 29 July at 11:59pm)

Posted on 11 January 2024

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Summary

Not only does working in customer service mean you are the face of the company, but you will also be making customers lives better! S&B Academy looking to recruit a Customer Service Parts Advisor. As a parts advisor you will work with customers to give advice to improve or fix their car. You may also order parts and keep track of stock!

Annual wage
£16,640 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 9am to 5pm

40 hours a week

Possible start date

Tuesday 30 July

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

As a result, you will receive the following:

  • Level 3 Customer service parts
  • Level 2 Functional skills in Maths or English (If not already exempt)

Where you’ll work

Bristol West Dock

Royal Portbury Dock Road

Portbury

Bristol

BS20 7XJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

S & B AUTOMOTIVE ACADEMY LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Team working
    • Creative
    • Non judgemental

    Other requirements

    The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

    About this company

    We are the UK’s number one provider of vehicle movement services for the automotive sector. We provide vehicle refurbishment services to exacting and consistent standards. The high volume of vehicles we manage allows us to be cost effective, whilst delivering the quality required for the final remarketing channel. Our scale and coverage allows us to provide you with bespoke solutions that are tailored to fit your every new car need.

    https://www.bca.co.uk/services/automotive-services (opens in new tab)

    After this apprenticeship

    Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.

    Ask a question

    The contact for this apprenticeship is:

    S & B AUTOMOTIVE ACADEMY LIMITED

    Luke Morison

    lmorison@sandbaa.com

    07719 545586

    The reference code for this apprenticeship is VAC1000222361.

    Apply now

    Closes in 2 days (Monday 29 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.