Apprentice Customer service Parts Advisor British Car Auctions (BCA)

Not only does working in customer service mean you are the face of the company, but you will also be making customers lives better! S&B Academy looking to recruit a Customer Service Parts Advisor. As a parts advisor you will work with customers to give advice to improve or fix their car. You may also order parts and keep track of stock!

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Closing date: 23 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    24 May 2024

  • Date posted

    11 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.


  • Promote good customer relations.
  • Identify accurately customer requirements.
  • Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.
  • Maintain and continually improve the quality of service provided to the customer.
  • Trained - to receive, inspect and check documentation of all incoming parts.
  • Trained - to adequately package material, which is to be despatched from the parts department.
  • To carry out any additional duty relative to the parts department as requested.

The training you will be getting

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

As a result, you will receive the following:

  • Level 3 Customer service parts
  • Level 2 Functional skills in Maths or English (If not already exempt)

What to expect at the end of your apprenticeship

Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Creative, Non judgemental


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

About the employer

We are the UK’s number one provider of vehicle movement services for the automotive sector. We provide vehicle refurbishment services to exacting and consistent standards. The high volume of vehicles we manage allows us to be cost effective, whilst delivering the quality required for the final remarketing channel. Our scale and coverage allows us to provide you with bespoke solutions that are tailored to fit your every new car need.


British Car Auctions (BCA)


Bristol West Dock

Royal Portbury Dock Road


BS20 7XJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Luke Morison

07719 545586

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.