Business Administration Level 3 Apprentice Gateshead Council

To support the delivery of excellent customer service in the Social Care Finance team, including Financial Assessments, Direct Payments and Financial Protection.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    15 Mar 2024

  • Date posted

    11 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What you will do in your working day

  • To work effectively within a dynamic team at the forefront of change within Gateshead Council and act as the first point of contact for all customer interactions
  • To assist members of the public with enquiries and requests for assistance relating to the full range of Council Services, taking personal responsibility for ensuring that the customer’s needs are satisfied
  • To liaise with other Council Services at any level necessary to secure the delivery of an effective solution to a customer’s problem or enquiry
  • To maintain and develop a network of contacts throughout the Council’s services (and its partners) to ensure that the team has access to the widest range of relevant information available
  • To maintain and update information systems with information gained whilst dealing with the public to ensure that the Customer Service team have access to the most up to date information
  • To assist in continuous improvement activities through focus groups and surveys
  • To receive payments on behalf of the Council, maintaining records as appropriate to ensure that the Council’s financial accounting procedures are always adhered to
  • To be proactive in all aspects of safety management to comply with current legislation
  • Such other responsibilities allocated which are appropriate to the grade of the post

The training you will be getting

On Point Apprenticeships programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace.

As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3 Apprenticeship qualification.

What to expect at the end of your apprenticeship

Potential full-time post for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Punctual


GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential

About the employer

Resources & Digital Services within Gateshead Council are a very supportive employer and have had huge success with their apprentices. They always aim to grow and further develop their apprentices skillset to push them to achieve.


Gateshead Council


Civic Centre


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Mar 2024