Apprentice Customer Service Practitioner BRAY FOODS LTD

Apprentice Customer Service Practitioner for a Fresh & Frozen Bakery Products company based in Manchester. You will undertake your Level 2 Customer Service Practitioner qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Mon-Fri 9:00am-5:00pm / 30 mins lunch / 37.5 per week

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    18 Apr 2024

  • Date posted

    10 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

• Dealing with customer enquiries and introducing our range of products and services.
• Upselling our range of products to customers.
• Dealing with sales enquiries by telephone and email
• Targeting customers by email and telephone in order to generate new business
• Working with the marketing team to help create new advertising campaigns in order to generate new business
• Arranging appointments with potential new customers for our business development managers to visit.
• During your telephone calls you will be building a brilliant relationship and establishing the customers’ needs and processing orders and payments.
• Deliver excellent customer service & achieve sales through outbound calling.
• Any other customer related tasks required by the business.

The training you will be getting

Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning.

What to expect at the end of your apprenticeship

• A great opportunity to develop your career with an employer who supports continuing professional development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Initiative


GCSE or equivalent English (Grade 3) Desired
GCSE or equivalent Maths (Grade 3) Desired

About the employer

We pride ourselves on being a people-focused business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, our ethos is the foundation of our business and is reflected on our aspirations to succeed and be the best in what we do.




648 Ashton Old Road

Clayton Lane South


M11 2DW

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Apr 2024