Operating complex systems at Heathrow Airport, utilising tools to provide real time understanding of baggage events & allow timely decision making across Heathrow’s 5 terminals. As well as Vanderlande’s software system, we use 3rd equipment. Tools we use include: VIBES/SCADA/CCTV/BagNav/Triage phone system/VIC reporting app/Power BI Reports.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    This role is shift based work (365 days including Christmas) – although subject to 28 day notice change, the starting pattern is 3 on 3 off consisting of the following times: 05:00-16:00, 08:00-20:00, 10:00-22:00, 13:00-23:00.

    Total hours per week: 39

  • Expected duration

    24 Months

  • Possible start date

    06 May 2024

  • Date posted

    10 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Experience & learn day-to-day function of BCCR team & responsibilities.
  • Create a highly professional & effective first point of contact for baggage queries & acting as guardian to ensure production is at optimum.
  • Meet defined deadlines through strong time management skills
  • Proactively forcing and leading continuous improvements including the system, processes.
  • Contribute to the positive and proactive team working atmosphere in the BCCR by being a supportive colleague.

The starting salary will be £18,000 and Apprentices in the BCCR program will also receive a 20% shift premium due to their shift work (salary of £21,600). The pay will be reviewed annually as part of the Vanderlande review cycle.

The training you will be getting

Apprentices will be required to attend college one day per week at Uxbridge (These sessions may be online) where they will work towards gaining a Level 3 Team Leader apprenticeship.

What to expect at the end of your apprenticeship

Full time position in our BCCR (Baggage Combined Control Room) team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills


GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential

Things to consider

This role is shift based work (365 days including Christmas) Would suit candidate with good communication, administration & IT skills. Previous experience would be desirable of working within a team and to have started to develop their skills in supervising processes and procedures.

About the employer

As one of the global market leaders in the design, manufacture, installation, and service of automated material handling systems and related services, Vanderlande has an excellent reputation in the market for reliable project and service delivery, innovation, customer focus, and strong market awareness. Key markets include Airports, Warehousing, and Parcel solutions.




3 Mondial Way, Harlington



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Team leader or supervisor

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024