Customer Service Advisor Apprentice Lindleys Autocentres

Do you want a dynamic and exciting career in the automotive industry? Lindleys Autocentre is offering a fantastic opportunity for a Customer Service Advisor to join their busy garage based in Carlton. Learning how to communicate effectively with customers in the automotive industry using management systems and face to face dealings.

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Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Holiday entitlement - 20 + 8 Bank holidays

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday - 8:30am – 4:30pm Every other Saturday – 8.30 – 1pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    19 Mar 2024

  • Date posted

    09 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000221562

  • Positions

    1 available

What you will do in your working day

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? The programme covers the technical and practical needs for today’s motor vehicle retail customer service industry. You will cover:

• Understanding customer service within the automotive industry

• Understanding how to communicate effectively with customers in the automotive industry

• Understanding how to deliver reliable customer service within the automotive industry

• Understanding how to use dealer management systems (DMS) relevant to the automotive industry

• Understanding how to recognise and deal with queries, requests and problems in the automotive industry

• Understanding how to develop customer service relationships in the automotive industry

Where could the course take me?

• Advanced apprenticeship to further improve your knowledge and skills

• Career in the motor vehicle retail customer service industry

The training you will be getting

  • The programme for the Customer Service Apprenticeship incorporates underpinning knowledge
  • delivered in partnership and managed by EMTEC College.
  • You will be required to attend the Emtec Training Centre in Nottingham for your 'Block Release'
  • Training. This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.
  • Service Advisor, Intermediate Apprenticeship (1 year). Framework Training will include:
  • Nationally recognised qualifications - IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation - Customer Service Advisor
  • Customer Service Practitioner Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/ customer-service-practitioner-v1-1

What to expect at the end of your apprenticeship

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.


Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills, Team working, Initiative, Excellent communication skills, meticulous attention

Qualifications

GCSE or equivalent Maths and English (Grade 9-3/ A*-D) Essential

Things to consider

Skills required: Excellent communication skills; computer literate; have a keen interest in and knowledge of the motor vehicle industry; meticulous attention to detail; the willingness to also undertake basic duties as part of training.

About the employer

Lindleys Autocentres is a Nottingham based garage offering a range of vehicle services. With over fifty years’ experience in the motor industry, a VOSA regulated MOT test centre and a member of the FER (Federation of Engine Re-manufacturers). In short, with Lindley’s Autocentres, you can rest assured your vehicle is in capable hands. Whether it’s an MOT, servicing, engine repairs, new tyres or any of the broad range of vehicle services we offer, you’ll always find great value for money and a friendly, welcoming service.

Employer

Lindleys Autocentres

Address

245 Oakdale Road

Carlton

Nottingham

NG4 1AE

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Training

Training provider

NOTTINGHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

business@nottinghamcollege.ac.uk

01159457260

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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