Apprentice Customer Service Advisor HALLS ELECTRICAL LTD

Are you passionate for personal and professional development? Then look no further! S&B Academy are recruiting! You will be required to communicate with customers and provide them with the highest level of customer service. Do you want to be trained in a range of skills? If so then this is the role for you.

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Closing date: 25 Mar 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    26 Mar 2024

  • Date posted

    09 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000221365

  • Positions

    1 available

What you will do in your working day

We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.

Duties:

  • Promote good customer relations
    Identify accurately customer requirements
  • Ensure all telephone enquiries are answered courteously and efficiently (once confident)
  • Maintain and continually improve the quality of service provided to the customer

The training you will be getting

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.

As a result, you will receive the following qualification:

  • Customer Service Practitioner Level 2 (or Customer Service Specialist Level 3 apprenticeship standard)
  • Level 2 Functional Skills in Maths & English (if not already exempt)

What to expect at the end of your apprenticeship

On completion of the apprenticeship, you will be a qualified with either a level 2 or level 3.  There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.


Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Non judgemental

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

About the employer

Established in the late 1970’s Halls Auto Electrical has experienced steady growth to become the largest auto electrical service provider in the southwest. We work in partnership with only the best auto electrical parts manufacturers in order to provide our customers with quality products at low prices. We carry vast amounts of the products in stock in our Bristol, Swindon and Exeter branch and can deliver from one of delivery vans to the surrounding areas the same day! If you are not in our area we can send our product directly to your door. Our reputation, coupled with ISO 9001 & ISO 14001 accreditation has enabled us to build an extensive and long established client list which includes Police, Ambulance, Fire, MOD, Franchised Garages, large and small fleet operators and of course the general public.

Employer

HALLS ELECTRICAL LTD

Address

Industrial Estate

Unit 17

Clearwater Business Park

SN5 8YZ

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Training

Training provider

S & B AUTOMOTIVE ACADEMY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Luke Morison

lmorison@sandbaa.com

07719 545586

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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