Are you passionate for personal and professional development? Then look no further! S&B Academy are recruiting! You will be required to communicate with customers and provide them with the highest level of customer service. Do you want to be trained in a range of skills? If so then this is the role for you.
Closing date: 25 Mar 2024
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40
Possible start date
26 Mar 2024
09 Jan 2024
Level 2 (GCSE)
What you will do in your working day
We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.
- Promote good customer relations
Identify accurately customer requirements
- Ensure all telephone enquiries are answered courteously and efficiently (once confident)
- Maintain and continually improve the quality of service provided to the customer
The training you will be getting
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.
As a result, you will receive the following qualification:
- Customer Service Practitioner Level 2 (or Customer Service Specialist Level 3 apprenticeship standard)
- Level 2 Functional Skills in Maths & English (if not already exempt)
What to expect at the end of your apprenticeship
On completion of the apprenticeship, you will be a qualified with either a level 2 or level 3. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C) Desired
Things to consider
About the employer
S & B AUTOMOTIVE ACADEMY LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service practitioner
Level 2 (GCSE)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.