Apprentice Facilities Management Supervisor - Guildford COMPASS GROUP, UK AND IRELAND LIMITED

Do you have a passion for providing exceptional support services and team leader qualities? Would you like to earn whilst you learn? We have an opportunity for an apprentice facilities management supervisor to join our team at Royal Surrey Hospital. Over 18 months you will have completed a facilities management supervisor level 3 apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. Earliest start time 07:00 and latest finish time 22:00 working a 7.5 hour shift in between.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    30 May 2024

  • Date posted

    08 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Working as part of and leading the Support Services team at Royal Surrey Hospital, the overall purpose of the role is to enhance the customer experience by effectively carrying out a range of duties in accordance with the client service level agreement and company standards & procedures

Key responsibilities: 

  • Supervise a team of staff 
  • Supervise, co-ordinate, train and work with your team to provide a quality service 
  • Ensure your whole team report for duty in good times, clean and tidy and wearing the correct maintained uniform. To maintain a high standard of personal grooming throughout your entire shift, leading by example 
  • Inspect, record, monitor and if required take action to ensure that the high standards are maintained, (complying with health & safety and food handling and hygiene regulations) and feedback to you manager 
  • Ensure that all duties are carried out in line with required standards 
  • Responsible for the control and issues of store items, working in line with targets given 
  • Planning and production of duty rosters ensuring effective and economic deployment of the team. Check time and attendance 
  • Ensure the sickness and absence procedure is complied with and that you complete the relevant forms 
  • Develop and maintain a customer-focused team; who are highly motivated and professional. Ensuring that customer complaints are promptly dealt with and action taken to prevent reoccurrence 
  • Ensure that equipment is used safely and in accordance with current regulations and company 
  • Report any accidents or near misses to your manager and complete the accident book, if any employee or customer have an accident in the work area during your shift 
  • Comply with all health & safety legislation which is laid out in the company’s health & safety manual, (COSSH procedures in the selection, use and recovery of cleaning chemicals and manual handling etc) 
  • Report all maintenance issues and hazards to your Line Manager 
  • Maintain records of temperatures and remedial action taken where necessary 
  • Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff 
  • Train and develop your team a required by the company and legislation: to include induction, fire, health, hygiene, safety and skills training and to check that members of your team are aware of these requirements and are working in accordance with them 
  • Record the training in the person’s individual training & development record 
  • Complete job chats on an annual basis 
  • Develop good lines of communication and relationships at all levels within your team and with other colleagues and customers 
  • Manage security processes within your area, in line with the company procedures 
  • Compile and produce reports from available management systems 
  • Perform any reasonable and practical instructions as requested by the Domestic Manager appropriate to the needs of the hospital 

The training you will be getting

Alongside your day to day duties, you will complete the Facilities Management Supervisor Level 3 Apprenticeship:

  • This apprenticeship prepares an individual for managing a Facilities Management service, or a group of services, which can be labelled as ‘hard’ (estate/building management) or soft (catering/cleaning/administration/security)
  • All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets
  • The apprentice will have to provide customer service skills and be proactive in finding solutions to problems
  • Functional Skills in English and maths if required
  • On and off the job training and location to be confirmed

What to expect at the end of your apprenticeship

  • You will be encouraged to progress your career through the apprenticeship program

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative


GCSE or equivalent English Language (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

About the employer

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.




Egerton Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Facilities management supervisor

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2024