Security System Installation Apprentice GUARDIAN SECURITY (SOUTH WEST) LTD

Are you a practical person looking for their first step in a new career? We are looking for an Apprentice who can provide support on security software systems, research and identify solutions to software and hardware issues, and diagnose and troubleshoot technical issues for our customers.

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Closing date: 28 Feb 2024

Apprenticeship summary

  • Annual wage

    £20,475.00

  • Working week

    Monday - Friday, 8:30am - 5:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    07 Mar 2024

  • Date posted

    03 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000220145

  • Positions

    2 available

What you will do in your working day

  • Providing support on security software systems
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues
  • Track customer system issues through to resolution, within agreed time limits
  • Talk Customers through a series of action either via phone, email, teamviewer or chat until they have resolved a technical issue
  • Properly escalate unresolved issues to appropriate teams (eg. Management and HQ)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly Logged
  • Follow up with customers to ensure their systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with Customers

The training you will be getting

  • Level 3 IT Solutions Technician apprenticeship standard delivered via virtual learning platform sessions.
  • With support from specialist trainers and 121 skills coach and our learning platform "Aptem" complete learning on program. IT Vendor training will also be provided.

What to expect at the end of your apprenticeship

Numerous routes of progression throughout the business are available post-apprenticeship.


Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills

Qualifications

GCSE or equivalent English & Maths (Grade C or Level 4 and above) Essential

About the employer

Guardian Security are a SALTO Access Control system distributor offer bespoke security solutions specially tailored to meet your individual requirements. Whether you are a home or business owner, we understand the importance of adequate security systems that protect your property. If you are looking to improve the security of your home or business, simply get in touch with one of our consultants today to discuss your needs and learn more about our security services.

Employer

GUARDIAN SECURITY (SOUTH WEST) LTD

Address

1 & 6 THE SPACE PLACE

ALPHINBROOK ROAD

EXETER

EX2 8RG

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Training

Training provider

PARETO LAW LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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