IT Support Apprenticeship NETWORK IT 24 LTD

The role will involve working on-site within schools supporting clients with day-to-day first line support. You will be supported day to day by an experienced member of the team who has worked alongside several apprentices. You will be completing tasks like supporting with setting up networks and configuring hardware, assisting with user management and password reset.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Dec 2024

Apprenticeship summary

  • Annual wage

    £12,000.00

    £12,000 to £16,000 per annum (depending on experience)

  • Working week

    Monday to Friday; 9am – 5:30pm Breaks to be confirmed

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    30 Dec 2024

  • Date posted

    19 Dec 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000219145

  • Positions

    1 available

What you will do in your working day

  • Supporting clients on first-line issues
  • Answering helpdesk tickets and supporting staff – escalating to 2nd and 3rd line where appropriate
  • Assisting with user management and password reset
  • Supporting with setting up networks and configuring hardware

The training you will be getting

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

  • COURSE 1 - ROLE OF AN IT TECHNICIAN
  • CUORSE 2 - IT TROUBLESHOOTING TOOLS & TECHNIQUES
  • COURSE 3 - WORKING WITH CLIENT ARCHITECTURE
  • COURSE 4 - UPGRADING & MAINTAINING CLIENT ARCHITECTURE
  • COURSE 5 - WORKING WITH NETWORK ARCHITECTURE
  • COURSE 6 - CLOUD & VIRTUALISATION

Your training will be delivered online, every 6-8 in 2 day blocks via a SMART classroom. 

You will work towards your Level 3 Information Communication Technician qualification. 

What to expect at the end of your apprenticeship

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Passion for IT, Positive Attitude, Driver required - Site Visits

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

- Would need to be a driver with a car due to site visits - 20 days holiday plus bank holidays - Staff incentives/events - Progression opportunities

About the employer

Network IT 24 is an established and specialist ICT expert on hand to help with schools' ICT requirements. They believe in the importance of developing, teaching and learning through ICT and always keep schools at the heart of what they do.

Employer

NETWORK IT 24 LTD

Address

Dudley Court South

The Waterfront

Dudley

DY5 1XN

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Training

Training provider

BALTIC TRAINING SERVICES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Olivia Fenwick

Olivia.fenwick@balticapprenticeships.com

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Dec 2024