Medical Receptionist Apprenticeship HEATON ROAD SURGERY

The main purpose of the job is to provide reception and administrative support to the GP Practice to enable the medical and nursing staff to provide an effective, efficient, and caring service to the practice population.

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Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage



  • Working week

    Monday 8:30am to 6pm Tuesday 8:30am to 8pm Wednesday 8:30am to 6pm Thursday 8:30am to 12pm, 1:30pm to 6pm Friday 8:30am to 6pm (shift pattern in place)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    26 Mar 2024

  • Date posted

    19 Dec 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Provide flexibility to cover holiday/sickness/training etc. for other members of staff
  • Ensure reception is always manned
  • Booking of all appointments via computer
  • Greeting and directing patients arriving for appointments and confirm on computer their arrival if patient unable to use check-in screen
  • Taking of requests for house calls and preparing for doctors
  • Preparation of rooms for surgeries/waiting room/reception
  • Scanning of letters
  • Tagging of medical records
  • Dealing with queries from hospitals, chemists, patients, District Nurses, Health Visitors, Doctors etc and passing on all relevant messages and information to whoever concerned
  • Filing & scanning
  • Accepting requests for prescriptions, input onto computer ready for signing. Also registering patients for Access Online (when requested)
  • Photocopying as and when required
  • Use of bespoke software

The training you will be getting

  • Business Administrator Level 3 Standard
  • How training will be delivered is to be confirmed

What to expect at the end of your apprenticeship

Progression following completion of the apprenticeship into full-time post.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

Heaton Road Surgery is a comprehensive NHS primary care service that are available to help you manage your health and well-being. We offer an extensive range of appointments with a GP, Practice Nurse, or Clinical Pharmacist and are recognised NHS practice.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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