Apprentice Aftersales Advisor - Suzuki- Romford Romford Suzuki

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations. The successful candidate will work towards a Level 3 Customer Service Specialist qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Mar 2024

Apprenticeship summary

  • Annual wage

    £10,982.40 to £21,673.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    40 hours between 8.00am and 6.00pm, Monday - Saturday.

    Total hours per week: 40.00

  • Expected duration

    15 Months

  • Possible start date

    27 Mar 2024

  • Date posted

    14 Dec 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000218456

  • Positions

    1 available

What you will do in your working day

This is an apprenticeship role. A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop
  • Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs
  • The successful candidate will work towards a Level 3 Customer Service Specialist qualification

The training you will be getting

  • Level 3 Customer Service Specialist Standard - 15-18 months
  • Remote deliver of online webinars and in dealer working

What to expect at the end of your apprenticeship

  • Permanent role upon successful and satisfactory completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential

Things to consider

Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.

About the employer

With many years’ experience in the industry, we’ve honed our expertise to ensure that every customer that visits one of our dealerships can expect a welcome that is warm and friendly, an environment that is perfect for exploring our range of vehicles, and value for money that is second-to-none.

Employer

Romford Suzuki

Address

161 London Road

Romford

RM7 9QH

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Training

Training provider

ROBERT BOSCH LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Mar 2024